Happy Tails Country Club East

From an experience management / anxious puppy-parent perspective, there's definitely more they could have done at Happy Tails. They took the pup with no introduction and left me out front and I was told I couldn't view the area even though I was 50+ yards away, dog area was blocked off and there were no signs. I was only given a phone video of the area by the rude interviewer. We immediately went to a different daycare and we're much more impressed
Mar 6th, 2024

My critique of this business is that their out of town policy is dumb. But thats not a big deal. The actual reason for leaving a review is the staff is rude as hell. Its jarring that the owner of the business took time to respond to my review many months later, but neglected to respond to any of the ones where the dogs went in healthy and came home harmed. The one about the bleach or the one about the poor dog that came back emaciated. But mine is the priority, I guess.
Jan 31st, 2024

Dec 1st, 2023

Been going here for the past two years with no issues, however that changed today and I won't be returning. I only used their grooming services for baths and nails for both my dogs. I've always waited about an hour for them to finish and the staff have always called me or brought them out to the gate when they were finished. Today I was told an estimated time of when to return with a 30 minute window, which I still arrived 10min early to, then sat there for an hour and a half waiting for them to call to tell me the dogs were ready. I knew it was a busy day, so I was fine with waiting. Finally got the call with attitude of why I hadn't come to pick up my dogs yet, explained I've always been called when they were ready for pickup and had been there the entire time. No apology, just blame on me for not knowing the exact time they were done grooming. I had already been having a rough morning, so just an apology for not calling would have been great. I also had an issue the previous day as I had called to confirm the appointment of which had apparently been set for the week prior at a time before I had even called to make the appointment and they wrote me in as a no show. During this call I was told "it could have been a miss-click, but I'm not saying that's what happened." Once again placing me to blame when I have evidence I hadn't even called them to place the appointment yet. They've also don't always wash my dogs' face during their baths. I can't say anything as far as their boarding though. They seem to treat the dogs way better than the humans-which is fine to a point...so I won't be returning for their services.
Nov 29th, 2023

Current employee, after leaving previous daycare facility due to safety issues i can proudly say our canine country club is top notch, Safety is a primary concern, setting is both relaxing and beautiful, and trying to shine amongst our excellent staff isnt easy, come ck for yourself, you will be impressed
Nov 1st, 2023