Crash Champions Collision Repair Fayetteville

Very professional, keeping you updated where they were as far as what was happening with the car. It was a very quick turnaround and they also washed it and cleaned the whole car. Thank you for the good job
Feb 20th, 2024

Only place my insurance will accept estimate from. Although I asked the guy who checked my car to concentrate on front bumper, he went over the whole car. They were supposed to provide an estimate to USAA but didn't, telling my insurance I was noncompliant. In reality, the estimate was much too high, and because the accident was NOT my fault, I do not want to pay ANYTHING, especially not my$1000 deductible. When USAA Claims called me several days later wondering about my "noncompliance," I explained I had received an estimate and thought USAA had as well. Jonathan, my Claims rep, said no worries. He would contact Crash Champions himself.
Jan 11th, 2024

Nov 9th, 2023

Nov 7th, 2023

I was rear ended in August and was sent to this body shop by insurance company of the person that hit me. Insurance said using this shop they (insurance) would work directly with the shop and we had to do nothing. The shop said parts would take a week, after couple weeks of them having our car we asked for update and was told part was not in yet said one more week. We got our car back while we waited. Weeks went by and continuously was told same thing no idea when the part would be in. Completely understand things are on back order everywhere. However, in January 5 months after being hit we called again and was told the same thing again. From there we decided to reach out to GMC to see when/if we could find the part, we were told the part was not on back order and the shop could get it next day if they wanted. We gave all this information back to the shop and was told theyd look into it. We asked them to please get the part after almost 6 months (since accident almost 4 months of waiting on this shop) of driving around with a messed up bumper wed really like to have our vehicle fixed. Week later we reached out for a follow up and the GM was apologetic and said they had the part but was working with insurance on us a rental. We waited another week to follow up and see when we could get in to get the car fixed. Just got off the phone with someone who said it was our place to schedule rental through insurance (not what was told to us the first time or second time we spoke with them). When we said the GM said he was working on that we were told he was out wed have to call the insurance ourself. Very frustrating that the entire time the part has not been on back order, we were able to call and find the part within an hour and now we cant get in for appointment without making more calls.
Jan 18th, 2024