Whataburger

Shawn Villines _{on Google}

Apr 4th, 2024

Order took a long time, got home (less than 10 minutes away) and my food was not only wrong but cold. They also did not include any utensils for the wings.

Todd Walters _{on Google}

Mar 21st, 2024

As regular customers of Whataburger, we decided to stop by for breakfast this morning, as we often do. However, upon returning home and opening our food, we were dismayed to find that the gravy accompanying our meal was as runny as water, literally. This is certainly not the quality we are accustomed to from Whataburger.
Understanding that mistakes happen, I contacted the store to address the issue. Unfortunately, my conversation with Brooke, who identified herself as the manager, only exacerbated our dissatisfaction. Brooke not only displayed a dismissive attitude but also demonstrated a lack of concern for the subpar product being served from her store.
When I expressed my desire for a refund rather than a replacement order, Brooke made it clear that refunds are not their policy. I requested to speak with the general manager of the store or obtain the corporate office phone number to escalate my concerns, Brooke claimed to be the general manager. At that point, once she knew I was serious about escalating this issue to corporate and upper management, she did issue a refund, or so she said. I guess I'll find out in a few days.
Furthermore, when I insisted on contacting upper management to address both the quality of the product and Brooke's unprofessional behavior, she callously implied that my efforts would be futile, stating that any complaint would come directly to her. She said "Oh sure. Here's the number. The complaint will come to me anyways."
This experience with Brooke has me concerned about the level of customer service and quality control at Whataburger. If this is how Brooke treats any customer who encounters an issue, it raises serious questions about her suitability for a managerial role within the company.