United States Postal Service

Grant Shafer _{on Google}

Feb 7th, 2024

I have never had any problem with mail delivery until I moved to Fairhope. It usually occurs on the weekend when our regular carrier is off. I have had mail delivered to my neighbors mailbox several times and have had delivery notifications for mail that was never received. I am expecting important tax documents, now I need to request more copies. Very inconvenient and unprofessional!

Edward Stratton _{on Google}

Dec 18th, 2023

This is by far the worst ran post office in the entire state! Federal Post Master General should audit this location.
Nationwide, most post offices close at 5:00PM but this one closes at 4:30.
Absolutely unacceptable for a federally funded institution.

Robert Wegner _{on Google}

Aug 29th, 2023

Very nice post office with friendly worker.
I dropped off a return package around 1:30PM. Very short line, 5 min wait max.
As soon as I entered the service line, the nice lady behind the counter greeted me with a smile and hello.
Very nice USPS with friendly employees.

Stephanie Frye _{on Google}

Feb 18th, 2024

I felt awful leaving a review like this, until I saw others with similar experiences This needs to be said.
I moved to AL a month ago. Every package Ive ordered since Ive moved here has sat at this local post office for 5+ days before finally being delivered to my house after the sun had set.
One of my packages arrived in Fairhope, was sent to Mobile, back to Fairhope, back to mobile again, sent to Robertsdale, back to Fairhope, and finally delivered, 4 days late. It had said Out for Delivery since 9am and didnt update as delivered until 9:30 at night.
My most recent package arrived at this Post Office on the 22nd, scheduled to be delivered on the 23rd. Its now the 27th and my package is still sitting at this post office according to tracking details. Not even out for delivery.
This is wildly unacceptable. No more needs to be said.
I would kindly love to know, WHAT is the major issue at this post office? Are we understaffed, or have we hired incompetent, careless employees? I will gladly volunteer my free time and assist your staff with sorting and delivering packages. This is unheard of.

MUSIC CITY INFINITY _{on Google}

Dec 31st, 2023

I am leaving two stars only because the people I interact with are nice. The execution of delivery and pickup is awful. I have never seen such lack of attention to detail. I have a business that relies on my envelopes being scanned in a timely manner. This does not happen. The person that used to do my route did great. The last two or three months have been abysmal. I sell online on eBay and because of the carrier either not scanning my items on pickup(and thus not getting its first scan until the next day) or just not showing up at all, my listings have been suppressed in visibility for untimely shipping. I am shipping timely!!! USPS is not doing its job. My sales this month declined 52% and views are down 46% because of the supression caused by the post office.
On another note, ,more than once I have stayed here on days I didn't have to be here to get an important package arriving. I have the updates texted to my phone. Both times I got a text saying the parcel was not delivered because the business was closed. I ran on foot and didn't catch them the first time. The second time this happened, the guy thanked me for stopping him. He said he didn't know where the E building was to deliver my package(It is the building marked with the large E).
On another note, I have waited for items that have to be signed for and have a sorry we missed you paper in the box saying I can pick it up at the post office. Ummm...I was here if you just got out of your vehicle.
I am tired of this. I have spoken to the post office in person and have reported them to the 1800 number. I started driving to the post office to take my envelopes to get scanned but right now it is the holiday season. I don't have time to drive 10 minutes to the post office, stand in line for 20 plus minutes, and then drive 10 minutes back everyday when this can be taken care of in ten seconds at my mailbox. I do not like leaving negative comments, but this needs to be known. I have never seen such delivery issues anywhere I have ever lived. Can y'all give me a few grand to cover my losses this month. I will be supressed for three months total thanks to you.