Rubatino Refuse Removal Inc.

Very Rude customer service reps. Zero respect for your customers
Feb 24th, 2024

Negative stars, the recycle truck hit my parked car! suspiciously right after we had to ask them twice to come get our recycling that they forgot to pick up.
Jan 1st, 2024

Never takes the entire container of garbage and now they are saying they will stop taking it all together if its not put on what they consider a road. Its paved, a truck can drive up it, it has a curb, it has a name, its on google maps--how is it not a road? Only reason they are in business is a government granted monopoly. Forcing physically disabled people to do the job they are supposedly paying the company to do should be illegal but the company's legal department won't even respond to an email.
Nov 25th, 2023

They pick up trash and recycling in our neighborhood, they hardly ever put the bins or trash back on the sidewalk. They leave them on the street right in front of the cars parked there. Very poor service. Bins in the street again... my garbage can was in the middle of the street!! Rubatino is the worse.
Nov 14th, 2023

Would give a negative star if I could! Ive had issues with them several times not picking up our garbage/recycle on the day they are scheduled to, not putting my recycle bins back in front of my driveway after they have emptied it, not picking up the trash they drop from emptying the garbage and recycle. My husband approached the recycle man last week about not putting our bins back and the recycle man actually argued with him about it! So unprofessional and whenever I call, they act like they will address the matter but it clearly has not been addressed because it still continues to happen! Today I talked to Tim, the manager of the garbage/recycle men sounded like he will be finding reasons to put us to blame rather than putting his employees in check for their lack of work and unprofessionalism. Ive sent pics and videos from my security camera showing what their garbage/recycle men are doing and that still doesnt seem to be enough proof for them. We are paying customers and the fact that this is the only garbage company who serves majority or all of Everett area may be the reason why they do not care to take care of the issues because we have no other choice but to service with them! So disappointing.
Dec 19th, 2023