Tom's Plumbing Service, Inc

Chamber Rating

Verified Member
3.7 - (21 reviews)
13
1
1
0
6

About
Tom's Plumbing Service, Inc

Serving Lane, Linn-Benton and Douglas Counties for over 30 years. New and remodel construction for Residential and Commercial.

Contact Info

Services

  • Repairs
  • Commercial Contractors
  • Gas Pipes
  • Water Heater Installation
  • Maintenance
  • Plumbing Repair
  • Commercial Plumbing Contractors

Specialities

  • Backflow Prevention;Faucet Plumbers;Gas Pipe

Payment Methods

  • CASH
  • CHECK

Questions & Answers

Q What is the phone number for Tom's Plumbing Service, Inc?

A The phone number for Tom's Plumbing Service, Inc is: (541) 607-8879.


Q Where is Tom's Plumbing Service, Inc located?

A Tom's Plumbing Service, Inc is located at 940 Highway 99 North, Eugene, OR 97402


Q How big is Tom's Plumbing Service, Inc?

A Tom's Plumbing Service, Inc employs approximately 20+ people.


Q How is Tom's Plumbing Service, Inc rated?

A Tom's Plumbing Service, Inc has a 3.7 Star Rating from 21 reviewers.

Ratings and Reviews
Tom's Plumbing Service, Inc

Overall Rating

Overall Rating
( 21 Reviews )
13
1
1
0
6
Write a Review

Celina Anaya on Google

image I had a good number of things to do and everything got done and done well. Services: Faucet repair, Faucet installation, Shower repair, Plumbing leak repair


dave skovbo on Google

image I was dealing with ever decreasing pressure & flow . Interior faucets , exterior hose bibs . Tom came out and did a complete walk around and made a plan . The next day right on time his very talented crew came over and went to work immediately. There were multiple problems as my home is home is 30 years old . One at a time he solved every single issue in one day . Great personalities, easy to communicate, job done right first try and lastly very fair billing . I would recommend Them to any friend or family member . Services: Plumbing pipe repair, Faucet repair, Outdoor plumbing system repair


Pagan Tisher on Google

image Watched a Toms plumbing van with the license plate BYZB swerve across 2 lanes of traffic on highway 99 and nearly run a car off the road. Terrible look for the company. Only reason a crash didn't occur was because the car slammed on their brakes.


Heather Blake on Google

image Friendly, knowledgeable, and trustworthy!


Jo Bartlett on Google

image Update: After beginning the process of filing a complaint with his licensing board, the owner contacted me and, after I provided extensive informatio about PEX pipe and several more weeks, replaced the PEX pipe with copper at no charge.
However, despite numerous requests, he hasn't addressed our other concerns.
I have the text messages and voice mails to prove the plumbers weren't waiting for an hour outside our house (and so should not have charged us for that time). And there has been no response to doing work on our sink that wasn't requested--or needed--and leaving it in a broken, unuseable state.
Original review:
Installed inferior exterior pipe (PEX pipe rather than copper) then claimed it was a superior product.
Installed a faucet without approval (and the faucet wasn't broken, the connection to the faucet was) and, in the process, broke the drain connection, which didn't need to be replaced.
Arrived an hour late but then claimed they were waiting an hour for us, so charged us for that time. Also charged us $200 over their estimate.
When these issues were brought to the owner's attention, he was defensive, rude, and unprofessional -- and completely unwilling to rectify them in any way, claiming his company did a good job. Services: Plumbing pipe repair, Faucet repair, Outdoor plumbing system repair, Plumbing leak repair

Business Response on Google Jun 13th, 2023
Here are a few of our replies to the customer burring a phone conversation on 6/12/2023:A) Jo was called prior to us arriving and there was no answer, Jo called back laterB) There was no answer at the door when we arrived, Jo was called againC) The burst copper pipe was replaced with Pex Piping which is the “Current” standard for pipe installation, because it won’t freeze and then burstD) As was requested the lavatory faucet was replacedE) Job was done on a Time & Material bases verses Book Rate is more expensiveF) Owner was informed that the sink needed to be replaced after removing drain, large rust hole was found.We have the initial emails from both Jo and Adam regarding the work done, their emails don't match in what was said and done. However there isn't enough room to post them in this response.

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Overall Rating

Overall Rating
( 21 Reviews )
13
1
1
0
6

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