SERVPRO of Lakewood-Ken Caryl

Had Elias show up for a job and he was very professional and honest. I definitely would have him come back again. Service was great too
Dec 25th, 2023

Milo was awesome! He was very professional and let me know exactly what was going on with the water damage. I highly recommend Milo and Serve Pro! Services: Flood restoration, Flood cleanup
Oct 21st, 2023

Yea I called to attempt to get some info to get some water removed and was talked to extremely condescendingly by whoever answered the phone. Would rather speak to someone who doesnt talk to me like Im dumb.
Sep 15th, 2023

I called at 7:30 pm and had guys onsite in under an hour helping to clean up the water in our finished basement. Milo was absolutely awesome to deal with and always had a positive attitude. Because of their professionalism, we were confident everything would be handled correctly. Milo stayed in touch every step of the way and made sure things were going as smoothly as possible! He always checked in and worked with our schedule to get things taken care of quickly and correctly! I cant recommend them and Milo more! I had a great experience with Servpro and cant thank Milo enough!
Aug 28th, 2023

They didn't specify cost of services before providing them, didn't provide detailed invoice until two months after services were rendered, and requested immediate payment with threat of lien on home at time invoice was provided. Their excuse for not disclosing costs upfront was that their services were related to emergency services and a home insurance claim. Furthermore, they waited several weeks after insurance claim was denied to mention we owed for their services and asked for immediate payment on first notice. No reasonable payment plan was provided for the expensive service. While they offered two payments, they had to both be made in two weeks time frame from invoice being serviced or else face threat of lein. The notice of the lein was not given until a week prior to application of the lein.
Sep 21st, 2023