Menards

It's Menards. This is a clean store. Seems well organized.
Mar 22nd, 2024

My wife and I came in Saturday the 3rd approximately around 6:30pm to make a return. We entered the customer service to two lady employees standing behind counter talking as we walked up to counter. We were the only customers there at the time and we stood there for roughly a minute or 2. The 2 employees didn't even acknowledge our existence! I was directly in front of one of them at a computer when she moved down a computer and just stood there still not acknowledging us. I finally said hello what is going on? They both looked dumb founded. It was extremely awkward! Not impressed. The customer service was non existent. Wow that's all I can say!
Jan 24th, 2024

They have everything! Hardware supplies, snacks, craft sodas, frozen pizzas and even milk! Whats not to love all at the best prices.
Dec 21st, 2023

Dec 9th, 2023

My wife bought a battery-powered snow blower from this location. i picked it up and the pick up was super easy. a nice kid helped put it into my car. i got the snow blower home and as i started to put it together, i noticed there was a piece missing from the box. a small knob that threads onto a bolt that holds the handle on. now, i'm no dummy, and i figure i should contact the manufacturer directly to see what they suggest. i find the 1-800 number in the owner's manual, but when i call i get a recording that the call center is closed. so i contact Menards to see if they could help me figure out a temporary work-around. maybe they have a knob in stock? i called and spoke to the manager of that dept and explained to her that i was missing a knob from a snow blower i'd purchased that morning (there were supposed to be two knobs in the box, but i only had 1). she immediately suggests that i call the 800 number. i told her i'd already tried that, but the call center was closed. she told me to try to call the call center again the following day. i asked if there was anything else that would work, but she said all i could do was call the number. of course, snow was set to start falling that evening, so i was eager to get the snow blower working. when i asked if there was anyone else i could speak to (WHICH I HATE TO ASK) she said she was the manager. so i took the knob i DID have to Ace Hardware, along with the part it needed to screw onto. the kid working there helped me find a piece that would work. he found a wingnut that didn't match in appearance, BUT the threads matched and it worked perfectly...it cost 99 cents. see below for photos. THANKS, KID. i don't relish leaving bad reviews, and like i said, the pickup was super easy at menards....but it seems like lately i feel like i have to coax good customer service out of folks who would rather give me an 800 number than try to come up with a simple solution...that's lousy. bottom line, it helps when your employees have some knowledge and can think outside the box, especially when dealing with a customer who'd just spent a decent chunk of money for something that was missing pieces. because seriously, if this manager had said, "hey, let's figure something out," instead of rushing me off the phone, this would be an altogether different review. she didn't even try to ask which part was missing or anything. (btw, the snowblower worked pretty well)
Dec 19th, 2023