Umpqua Bank

Never busy when I go in there. Staff is polite.
Jun 17th, 2022

Aug 27th, 2021

I've banked with Umpqua bank for over 10 years. I have to say they are much better than any of the big banks out there. All the employees are wonderful. Michelle the manager and Jessica and Jennifer are so sweet. My husband who runs his own business has several accounts in other banks as well also prefers Umpqua much more because of the great customer service you just can't find else where.
Apr 8th, 2021

My wife and I went in to sign our final loan documents at the Elk Grove branch  with Michelle Brushilla for a HELOC. Her knowledge of the paperwork that she was having us sign was not very good she had to call and get assistance 2 times and we still did not have a clear understanding of the charges involved which were $250.00. She also informed us that she did not renew  her notary license so we would need to go to a nearby UPS store to have the paperwork notarized by them and bring it back to her. It was a very unprofessional situation and she is the branch Manager! We walked out of the loan signing and called customer service and dealt with someone named Katchet that set up a signing at another location in Valley Springs CA. We hope it goes better as we bank with this bank for personal and business and we have never had a bad experience like this. The customer service was awful and I'm not sure if we will continue to be a customer of this bank.
Nov 29th, 2022

I got a call today from my banker in Antelope where I originally signed up. She was concerned because my account was negative and just accumulated a fee. I had to explain to her that I wouldn't have gone negative if the employees at this elk grove location decided not to be lazy and let my wife sign over her check to me yesterday. She thought it was really weird that they didn't because they DO in fact do that. So the 6 ladies who were standing around doing NOTHING 10 minutes before closing just decided they didn't want to do it and just gave an excuse. So the lady on the phone basically says that maybe no one was around who could do it; nope, gave the excuse that it was third party since my wife didn't bank with them, and even refused to take the last minutes of their day to sign her up. The rep on the phone was very confused as to why we were not helped yesterday. Perhaps it was because my wife's name is very clearly Latin, or perhaps they just pick and choose which customers to like or help, I'm not sure which one it is, but something is very off with the people who work there. As soon as my checks come through electronically, I'm closing my account because putting up with the BS of these Elk Grove employees just ruined our experience with the entire bank.
Oct 3rd, 2021