Alpha Mechanical

Service: Install AC
May 18th, 2023

We bought a spec house and the builder hired Alpha Mechanical to install the HVAC system. The builder and the owner did not have a good relationship which may be why we have had problems with the company. Somewhere along the line there was a miscommunication or no communication and our furnace wasnt converted to burn propane gas. We moved in and I noticed black soot on the outside exhaust pipe and I kept complaining that I could smell burning fuel. Our propane company came out and discovered that the downstairs furnace was never converted to burn propane instead of natural gas and it was full of black soot. It burned this way for over a month. They had to clean the coils and replace some parts. The worst part is they have been unresponsive to us. Its like pulling hair to get them to show up. Our bonus room above the garage is in desperate need of a third zone because its freezing. The builder was supposed to pay to have a third zone installed but hes gone unresponsive. We called Joe Silva multiple times and said we would pay out of pocket to have it installed. He said hed send someone out and he hasnt. I wish I could say this was the first time, but every time weve tried to get a hold of this company its been tough. You have to hunt them down. VM is full, They dont respond to emails or texts. A few other issues we had with them-They didnt install the condensation tube to our AC to drip outside of the house and it continually dripped condensation into our basement. No one filled the gaps in the holes where the hvac plumbing exited the home & ants came streaming in. I dont know how Joe can continue his business without responding to people. He sounds like hes laying on the couch taking a nap when he answers the phone. Services: Installation, Heating system installation, Install AC, Heating system maintenance
Jun 7th, 2022

Apr 12th, 2022

Nov 19th, 2021

We bought a spec house and the builder hired Alpha Mechanical to install the HVAC system. The builder and the owner did not have a good relationship which may be why we have had problems with the company. Somewhere along the line there was a miscommunication or no communication and our furnace wasn't converted to burn propane gas.We moved in and I noticed black soot on the outside exhaust pipe and I kept complaining that I could smell burning fuel. Our propane company came out and discovered that the downstairs furnace was never converted to burn propane instead of natural gas and it was full of black soot.   It burned this way for over a month. They had to clean the coils and replace some parts. The worst part is they have been unresponsive to us. It's like pulling hair to get them to show up. Our bonus room above the garage is in desperate need of a third zone because it's freezing. The builder was supposed to pay to have a third zone installed but he's gone unresponsive. We called Joe Silva multiple times and said we would pay out of pocket to have it installed. He said he'd send someone out and he hasn't. I wish I could say this was the first time, but every time we've tried to get a hold of this company it's been tough. You have to hunt them down. VM is full, They don't respond to emails or texts. A few other issues we had with them-They didn't install the condensation tube to our AC to drip outside of the house and it continually dripped condensation into our basement. No one filled the gaps in the holes where the hvac plumbing exited the home & ants came streaming in. I don't know how Joe can continue his business without responding to people. He sounds like he's laying on the couch taking a nap when he answers the phone.
Feb 14th, 2022