Independence Park Apartments in Durham, NC

Apr 7th, 2024

Current Resident. Just came home to my garage that I pay for, to notice items that Ive stored in my garage GONE and in the recycling and trash area. No call, no email, nothing! They have no regard for your things or the safety of your things. Will be leaving at the end of this lease. 0/10.
Mar 23rd, 2024

Came in for a tour and applied same day!! Meredith gave us a tour of the 2x2 as well as the renovated 3x2 and a 3x2 in renovation just to make sure of what we wanted. She was amazing and had such a shine about her. Whatever shes making DOUBLE IT!
Mar 5th, 2024

Meredith Thompson is by far the most inconsiderate and rude property manager I have ever had to deal with. She lacks compassion and has a habit of over talking residents especially the seniors that live on this property. My 74 year old mother is a resident here and does not have access to emails, computers, nor does she text. While we live in a world that is suppose to be inclusive to all including our seniors that are moons behind in technology, Independence Park is penalizing our seniors for their lack in technological ability. This property is not inclusive when it comes to the elderly at all. My grandmother was charged $100 for renters insurance because they claim she had a lapse in coverage in February and March. She explained to Meredith that there was not a lapse in coverage and had Geico to email them a copy of the declaration page showing that at no point in time was there a lapse in coverage. The policy went into effect on 2/5/24 which is the same day the old policy expired. Meredith so rudely told her that the computer automatically charged the fee and she blatantly refused to remove the fee. March rent is due by tomorrow and she was charged an additional $50 for renters insurance for March as well. Meredith is in receipt of the policy and there indeed was not a lapse of renters insurance. March's fee has yet to be removed. Meredith lacks compassion, empathy, and professionalism. In addition, she will cut you off and over talk you when trying to get resolve. She rudely refused to take a message for my mom to speak with the property manager and matter of factly told us the call was being recorded and hung up in her ear as she asked to leave a message for the property manager Tameka. Meredith does not listen to understand a residents concerns, yet she simply listens to respond without comprehension. If this is the level of customer service that a person in management embodies I would think twice before living here. Our seniors are on fixed incomes and should not be penalized because they failed to receive an email but still remained in compliance with the rental agreement. The Housing for Older Persons Act of 1995 amended the Fair Housing Act of 1968 to address issues that arose concerning exemptions for senior housing and Independence Park needs to make certain that seniors are not being discriminated upon if they lack the ability to use technology yet have remained in compliance of their lease agreement. We are still waiting on communication from the property manager Tameka and welcome communication with their district leasing manager. Independence Park this is unacceptable and our Seniors deserve better!
Mar 3rd, 2024

The leasing agent Meredith is rude and lacks customer service skills.
Feb 25th, 2024