Dublin Toyota

Great emergency repairs service. I had to drop off my FJ Cruiser after hours after the electrical system failed in the nearby highway. The service coordinator helped me arrange the drop off minutes before closing time. She acknowledged my urgency as I don't live nearby and shared clear instructions on how to proceed. The service team had my truck repaired and back on the road in a couple of days, including cleaning up some of my electrical connections. Sure, they are a bit more expensive than my local guy, but they took care of my truck in an emergency in a timely manner and communicated clearly through the process.
Apr 9th, 2024

Apr 6th, 2024

This company has a bad service attitude. I just bought a new car and found that there is a problem with the glass paint and turn signal, but they don't care.
Apr 4th, 2024

Apr 4th, 2024

I hate even giving this location 1 star.. I went on Saturday for an appointment to get my car serviced for an oil change. I called a week in advance and checked to see if the coupon Toyota sent me would be valid. The person I spoke to put me on hold to verify with a supervisor and everything, two separate times. It was valid and they told me to present it to the advisor at the appointment. Joe was helping us. First of all, I present him the coupon he nods and brings us in to the office where he then says they wont accept the coupon. Joes customer service can only be described as an irritated wet mop. Zero compassion for the fact that we called + asked twice and drove down and wasted our whole morningHe then says he can give us a discount, which was double what the coupon was for lol, then as if I were wasting HIS time he says so what do you want to do here all angrily The Hayward Toyota location is 1000% better, its worth the drive! The dublin location is a joke..
Apr 6th, 2024