Pool Mart Depew

We bought hot tub 9 yrs ago. I had to go to their store asking about fixing the tub and was told they don't do home site repair but will pick it up for $400, fix it for what that will cost and deliver it back for another $400. That is ridiculous. That's the kind of support to expect from them.
Apr 4th, 2024

Great service! , helpful tracking down parts for our pool cleaning robot.
Apr 2nd, 2024

We give the highest review possible. Brian was helpful, knowledgeable, & professional. I purchased our tub as a surprise while my husband was out of town. The delivery was seamless. They too were friendly, hardworking & walked me through all operations of the tub. We received follow-up calls checking in days & weeks following our install to ensure we were pleased. We are in most days two or three times! Dont hesitate if youre consideringjust jump in!
Feb 9th, 2024

Love my Jetsetter LX hot tub! Shout out to Brian at Pool Mart for helping me with my selection and providing all the support needed to get my hot tub up and running. Great product, and great service and support.
Jan 22nd, 2024

After season after season of running my pool heater in early Spring to late Fall, I realized that heating a Hot Tub with 500 gallons of water would make more sense than heating more than 10,000 gallons. Dont get me wrong, the pool is staying. It just wont have the heat on all of time. I started looking around at different hot tubs from different stores and suppliers. Some were super cheap and some were a bit more. I had no idea how to tell them apart. I stopped at a couple places and were either given bad answers or I dont know. A respected friend that had purchased his hot tub from Pool Mart at the beginning of COVID (to make staying home more bearable for his large family) highly recommended them. After my second visit to a different store and not getting really good answers to my questions I decided to drive a little further to Pool Mart. I was gently approached by Brandon Chase and I gave him the standard Just looking. I soon realized that I didnt really know what I was looking at and I didnt know exactly what I needed for my lifestyle and family. Its like buying a pair of shoes. You have to get what fits. So I started talking to Brandon. He wasnt salesy. It seemed as though his motivation was to educate the world on the qualities of Hot Spring hot tubs. I know that he is a salesman so of course he wants to sell hot tubs but I didnt get the urge to run out the door and not return. He took considerable time to explain the features and drawbacks of everything that they sold. He also took the time to figure out what would be the best fit for my family. Admittedly, there was a little sticker shock because most hot tubs that I see advertised have a low ball price and the ones that I was now looking at were a little more than I expected. After Brandon had educated me I decided on a Hot Tub that was not the lowest price and also not the highest. It wasnt the smallest and it wasnt the largest. It actually turned out to be just the right fit. After the sale was made Brandon explained that our relationship was not over and that he was there for me if I needed something. I didnt think that I would ever need anything, but it turned out that I did have a few questions on a few occasions and whoever would answer the phone at Pool Mart was more than helpful. Brandon also had checked in with me a couple times via phone and email. When it came to the delivery, it was like they were moving a piano. A large crew came and took care of everything and moved the Hot Tub to my exact desired location. They set up the salt system and did some other necessary steps. They gave me a brief in service lesson and picked up every speck of packing material and took it with them. I was up and running in a couple hours. My only criticism with Hot Springs is that the electrical connection and drain come out of the front. I left the drain where it is because I dont use it much. I relocated the electrical line to another side to keep it out of the way. No matter what reason Hot Springs may be give for having it come out the front it wont be a good one. So change it Hot Springs. Maybe place a length of empty PVC pipe underneath so that the installer (which was me) doesnt have to fish the electrical line. Maintenance has been pretty easy. I use the test strips and will also get a water sample tested every once in a while for accuracy. My delivery was in early November. There almost has not been a day that goes by that we dont go in the hot tub. I have had morning coffee in it and of course evening drinks. We have music via Boise and Alexa and a TV on a wheeled cart for watching football. So far it has been a very enjoyable experience. Thank you.
Jan 27th, 2024