Jersey Mike's Subs

I was going to a leave a review about my latest experience here tonight and realized what the problem is DO NOT request a customization (I.e. no Mayo, no vinegar & oil, or add extra tomatoes etc) they intentionally do exactly the opposite. After 6 such mistakes right in a row at this location only, I was going to leave a review about it when I started reading their other reviews. 34 out of 54 are that a customization requested was either ignored or the complete opposite done. That isnt a coincidence. The other problem is the owner is too cheap to give you what you paid for already. Ive ordered from here about twice a month for the last 6 months. I get a Tuna Sub as a salad (no bread) and request extra onions. When I order extra I get absolutely none. 4 visits in a row I requested extra onions and received none and 2 visits requesting no vinegar or oil on an Italian and receiving a sub drenching wet in vinegar. Tonight I checked the salad for my extra onions before leaving and when they werent there I asked the owner for the onions I already paid for. The owner said the charge was $3.80 or something for extra cheese When I told him I didnt want extra cheese or ANY cheese, I wanted the onions it *came with* just with a few extra, his response was do you think we get onions for free? I responded that I really didnt care what HE paid for onions but that I paid $18.00 for a sub/salad that came with FREE onions and I wanted them. I wish I could post a picture because he not only slammed my container down so hard on the counter causing it to bend almost in half, but he honestly added 2 onion pieces. Not slices. 2 whole pieces on an $18.00 salad. Now, remember I was paying for a salad that is just the tuna on lettuce, tomato and onion (they dont offer cucumbers, peppers or anything else) Just 2 scoops of Tuna and lettuce, tomato AND ONION and I was treated like I did something wrong for asking for extra onions. If this was a place that was super clean or the help was kind and friendly or even if I was getting a sub that the roll or tuna was so good no place else compared I could *almost* justify his rude, cheap behavior. But none of that applies! All I can say is I feel really stupid reading my own review. I have absolutely no idea why I ever returned after this happened the first time. But I know if they allow operators to act like this, Ill never return to ANY Jersey Mikes.
May 25th, 2022

Where is the management here? I feel bad for the employees. 6pm on a Friday two employees on. Like of 6 people in line. Had to leave after standing for 20 minutes.
May 18th, 2022

The person making sandwich did not have on mask, kept sucking up mucus in her nose, sound stuffy and said she didn't feel well. Bye!
May 14th, 2022

Italian subs are fantastic, generous meat and cheese, great bread, staff super friendly and helpful
May 1st, 2022

This is the worst Jersey Mikes Location! I walked into the store and was already not a fan of the ordering system. They ask you what type of sub you want from the beginning when youre all the way in the back, but you dont have the option to customize it. I got to the front of the line and told him I wanted mayonnaise and lettuce and tomato on my hot sub. The sub itself already is almost $17. To my surprise they wanted to charge me extra for the lettuce and tomato which is included at all the other stores. This is not a premium topping. I understand inflation exists, but Im already paying almost $17 for the sub before tax and its just lettuce and tomato that all other franchises include at no additional cost. I told the worker (manager/owner) to just keep the sub and I walked out. Shortly after leaving,I called two other jersey Mikes locations in neither charges for the lettuce and tomato. Its a matter of principle. The other stores also told me that customers come from this area just to avoid this particular store. Attention Jersey Mikes Corp: This franchisee is tarnishing your name.
May 15th, 2022