NAPA Auto Parts - Danville Auto Supply

TL B _{on Google}

Jan 24th, 2024

AVOID THESE BAIT & SWITCH CLOWNS
Called ahead to do a simple inventory double check at NAPA Danville. They fvcked it up.
Called to double check that NAPA Danville had Bosch ICON 26 and 16 inch wiper blades in stock. It was very clear I was after ICONs. They said they had them in stock. I asked the clerk to physically verify they were really in stock, not just a computer phantom. The clerk said they had them and set them aside.
After a lengthy ride over, I asked the clerk to ring up the Bosch ICON blades. Clerk brings up a couple of low tier Bosch blades. I said "This isn't what I asked were in stock on the phone. I asked about ICONs." The clerk quipped "We don't carry those."
Great punchline, NAPA Danville!! Jokes on you for trusting these Bait-and-Switch clowns! Can't even perform a simple inventory check.
I got real ICON blades at Advance Auto (AA) in Plainfield. Randy (AA clerk) even installed them.
Important note: bait-and-switch is very common in the auto parts world - especially for tires. Their website shows they are "in stock." When you get there - they're out of what you want. Then they try to up-sell an inferior in-stock product. ALWAYS call first to double check. Most places don't fvck up the inventory verification like NAPA Danville.
Ye be warned.

Paul Cook _{on Google}

Nov 8th, 2023

Very knowledgeable and great customer service