Think Green Lawn Service

TL;DR: This company has deceptive business practices. I had Think Green lawn service for a year & not a single weed was killed. Their business practices are intentionally opaque & misleading. They misrepresent and falsely advertise their services. Their weed treatments don't work. Their customer service is not great. When I signed up for service in April 2023, I was very hopeful that there would be some improvement in my yard. I had added Bermuda sod a year prior & wanted to maintain it well. However, my yard is actually worse now than when Think Green started a year ago. I signed up with a man named Charlie Rogers who said if I prepaid the year of service, I would save 7.5%. I paid this lump sum & marked the annual renewal date on my calendar. I also paid for aeration. I have watched some of their technicians spray in my 1/3 acre yard for less than 5 minutes. They would sit in the truck for awhile in front of my house, do a brief spray treatment, go sit in the truck. Not only that, but not a single weed died in the entire year of service. I could go to Lowe's & buy weed treatment, spray a weed, and it would turn brown & die. In a full year with Think Green, zero weeds turned brown & died. An area of moss has expanded, my grass hasn't improved; so any supposed fertilizer treatment hasn't been effective either. I called multiple times to communicate my dissatisfaction & concern, and to ask for a more effective or different approach. I spoke to Charlie, I spoke to Jim, I spoke to the local office, I spoke to someone from North Carolina. Never once did they consider or acknowledge the possibility that their weed treatment composition wasn't effective for my yard & needed to be adjusted. Nor the possibility that the technician wasn't spraying the whole yard or wasn't spending enough time in the yard. They wanted proof (the weeds were the proof) so I started taking pictures before and after treatments. I texted them multiple pictures of weeds, but those weeds were never killed in any subsequent treatment. I communicated several times that I did not want to renew my service. A lot of excuses were given as to why I still had weeds. I wanted to cancel during the pre-paid term, but they insisted they would do additional treatments during that time to address the issue. They didn't actually do any additional treatments beyond September. They also penalize you monetarily for terminating a pre-paid year of treatment early, even if their weed treatment isn't working. I decided I would finish the year, but communicated to everyone I spoke with at Think Green that I did not want to renew the service. Imagine my surprise when not only was my service renewed & additional charges billed, but also that this took place within my pre-paid "year" of service. Now I'm told that the "year" I pre-paid for wasn't actually a year, but just through the end of 2023. This is only alluded to (very ambiguously) once in 1/3 of the emails I got after I signed up in April 2023, an email I received after I had already pre-paid & signed up. If they were not intentionally trying to deceive customers, their treatment terms would be communicated in a very clear & consistent way. I was promised a year, I paid for a year, I did not get a year. I paid for weed treatment; I did not get any effective weed treatment. Steer clear of this company. There are much better weed treatment companies available that actually kill weeds. Pictures included of all the different weeds in my yard that were not killed in 2024. Will return to add pictures from 2023.
Apr 3rd, 2024

Very shady business practices. Will only schedule you if you pay IN Advance via credit card. Go else where.
Apr 2nd, 2024

Brandon always does a great job and doesn't jugdge us when we are sitting in our pj's in the backyard at 8 am drinking our coffee. At least I hope he doesn't judge us lol
Mar 27th, 2024

My yard was terrible due to someone I hired once until my son could continue cutting and trimmingTHINK GREEN has my yard looking beautiful I am so thankful
Mar 22nd, 2024

An outstanding experience with our local tech with Think Green Lawn Service is what truly makes the difference in just an average company rating, or one which goes above and beyond! In our case a young man named Jacob, who came out this week and treated our lawn is the prime example of someone going that extra mile by demonstrating his professionalism, technical knowledge of the business, and his genuine friendliness and concern for our lawns wellbeing! Thank you Think Green for having such an outstanding treatment technician on your team!
Mar 17th, 2024