Budget Truck Rental

Heather Brooks _{on Google}

Dec 16th, 2020

I reserved a 16 ft truck to go out of state to pick up items. I was quoted a price for unlimited miles in my reservation. Minutes before I was scheduled to pick up the truck, the Crestview budget outlet at Meda and Cody Trent Building Supply called to tell me he was sorry, but he just noticed my reservation and he didn't have any trucks. I was very unhappy that I had been given a reservation confirmation if no truck was available. I called budget and a manager told me I could get the 26 ft truck for the same price from Crestview. I went to pick up the truck and the man renting me the truck grumbled that he didn't know how I was quoted for unlimited miles, but since it happened he had to give it to me. I asked again to be sure before leaving amd he assured me my rental came with unlimited miles. I returned my truck to a different location and 10 minutes after I left I was hit with a $867 charge for miles. Again I called budget and found that the Crestview office created a new reservation for only 50 miles, meaning he lied to me. They saw my original reservation for unlimited miles and agreed to immediately refund the money. However, now I have to wait 5-10 business days for that money to be returned to my account. Very poor business and if 0 stars was an option that is what I would give them.

Marie Sorrendino _{on Google}

Sep 10th, 2019

The office was a sloppy mess and staff unprofessional. The truck I got had recently had the driver's window replaced, and there was still glass in the seat. Dirty and uncomfortable truck.