Firestone Complete Auto Care

Monica Joiner _{on Google}

Apr 8th, 2024

I recently took my vehicle to Firestone in Coral Springs for service on a used vehicle that I purchased several months ago which was covered under a service contract. The store manager, James was very responsive and patient during my visit. He explained the service contract process and made it very easy for me to understand next steps. Thank you James and staff for consistency in providing steller customer service.

Heather S _{on Google}

Apr 6th, 2024

This location has constant turnover of staff and hard to make appointments. Last visit was for a lifetime wheel alignment. They claimed the print out of the alignment was unavailable due to the machine being broken so I had no proof of services. Same day my AC stopped working. Took it to the dealership and they found that my AC was just unplugged and did not charge me for the service. Of course I have no proof of this but it worked perfectly fine before visiting Firestone.

Teresa Artrip _{on Google}

Mar 27th, 2024

They were very helpful in trying to keep the costs down which I appreciate but I did ask for two areas to be checked on and they did not check those areas. The work was done quick and satisfactory.

C Cruz _{on Google}

Mar 23rd, 2024

On 3/12/2024 I took my 1998 Jeep Cherokee to have it checked for an intermittent rattling noise coming from the front of the engine compartment in the area of the fan and a/c. The day prior, I had made an appointment for 9:30am. I left the car at their shop just before 9:30am. I was not called within 2 hours as I was told by James (Store Manager), therefore I called them 3 hours later for them to give me the results of their diagnosis. The person who answered the telephone, who I think was Jorge, told me that it had not been worked on. I told him that I had left it there at 9:30 and with an appointment. After being on hold for about 5 minutes, James then came on the telephone and told me that two pulleys had to be replaced and that it would cost over $600. I told him to do it. James called at about 4:00pm to tell me that it was ready and that it would be $471 because they only replaced one of the pulleys. I had to pry out of him that they called two places but did not have the other pulley in stock. So, basically the repair was incomplete. He stated that they also replaced the serpentine belt. I picked up the Jeep and it seemed fixed.
However, 9 days later, a whistling sound began to come from the same area of the engine. I called to make another appointment for 3/22/2024 at 9:30. James told me that they would check it and that it would take about 2 hours to give me a diagnosis. James did not call me until almost 3 hours later, but that is fine. He told me that the serpentine belt needed to be tightened. I went to pick up the Jeep at 1:30pm. When I arrived, there were two customers waiting at the counter with Jorge (Vehicle Services Manager) behind the counter. James was not there. Jorge seemed slow while in front of the computer screen and it took him more than 10 minutes to charge the lady that was first. Next, he helped the man who must have been there for some warranty work because James told the man to go to his vehicle to get the odometer reading (instead of Jorge doing it himself). Meanwhile, a young man came in from the repair shop with the paperwork of a vehicle that had just been completed. I continued to wait for the second customer to be helped with his odometer reading for another 15 minutes. Then, Jorge proceeded to help a 3rd customer whose paperwork had come in while I had been standing there waiting all this time. I complained about my not being next. My paperwork must have been brought in about 1 hour before the paperwork of the 3rd customer. The 3rd customer had been sitting in the lobby all this time until he was called. Jorge asked the 3rd customer if he minded my being tended to first. The 3rd customer responded that if I had issues to go ahead (as if it was my fault that I was being ignored). Jorge looked up my paperwork, gave me the key and no paperwork to show that I had been there. My Jeep was not even parked in the pickup area, even though it has been ready for 1 hour and 30 minutes. I had to look for it, only to find it was still inside the shop. Apparently, the mechanic did not want to get wet because it was drizzling outside. After approval by the mechanic, I had to back it out of the shop in order to leave with it. In summary, it seems that they want to run the store with insufficient number of staff, and what they have do not seem to be very good at what they do. Stay away from this place; they are not professional at all!