Grove License Agency

Worst service ever.
Sep 19th, 2021

Jul 2nd, 2021

I checked in using the QR code and got a number via text. It said to wait in the lobby and wait for our number to be called. I walked in with my brother and waited in the lobby. A lady at the check in station rudely called us over and said, “YOU need to check in here. It says it right here.” I told her that we got a number through the code we scanned outside for the waitlist. She said, “it doesn’t matter, you need to check in right here. There is a sign.” She was rude and super unprofessional. The sign just says Check In, but we were able to check in using the QR code and able to receive the waitlist number. So she gave us a new code and said the code we have does not matter. I thought okay, well sure. She directed us to the line we needed. We walked up and the lady at that line was also rude. She said with an attitude, “You need to wait for your number.” I told her that we have a code and a number the other lady gave us. She said, “You need to wait for your number to be called.” In an abrupt way. She then called out the number that was on my phone (R953). My brother had (R955) on paper. We began to walk up there and she said again, “YOU NEED TO WAIT FOR YOUR NUMBER!!” I told her that number is on my phone and she said, “he has (55) and I said, “okay mam, I have 53 on my phone. So can we not check in using the QR code because it looks like you called my number. She then said it was a mistake on the other lady’s part and it wasn’t our fault. By far the worst experience. Two older ladies that should be better with customer service. I would not hire them for the life of me. We didn’t go in there to be rude or ruins someone’s day, so to get that kind of treatment from the employees was terrible not only for the customers, but the business they work for.
Jun 2nd, 2021

I waited 140 min to get a license plate, which only took 5 min.
May 5th, 2021

Need a better waiting system. If you do the wait in line on the website it shows you the number of people in line fir the same purpose as you. Doesn't tell you about the other 50 that are here for other reasons. Said about a 32 minute wait. Was there for 2 hours. Gave up.
Apr 30th, 2021