Affordable Water Service

Called to get an estimate on a new water softener. Called three times with no returned phone call. Was promised by the woman who answered the phone the first two times that I would receive a call back. Third time I left a voicemail and no response.
Jan 5th, 2022

One solution for your water treatment needs
Sep 23rd, 2021

Great service, great people, would highly recommend for anyone interested in water treatment services.
Jun 24th, 2021

If you are looking for a local honest, reliable and customer service driven plumbing company, Affordable Water Service is it. We have been using Affordable Water for over 20 years and their customer service is outstanding. We have our sprinkler system serviced yearly and any plumbing issues are dealt with in a timely manner. Mike and Brandon always explain the issue, explain what is entailed to fix it and they offer a fair and reasonable price. Wouldn't consider using anyone else. Mark
Jun 12th, 2021

In my opinion, terrible customer service for a few years that only got worse with time. I have been their customer for the last 3 years, & they originally installed the water filtration system for my home over 15 years ago & have been servicing it annually since (with the previous owners). After I moved in I had them service the system in fall of 2019. At that time, there was found a missing bag assembly on one of the larger iron filters. Brandon, from Affordable Water, blamed the previous home owner, Carlos Sorenson, & the previous home owner blamed him (the previous home owner claimed he never had need to replace that particular bag filter himself because he always paid Affordable Water did it annually, and it only needed to be changed annually). That visit cost me almost $800 to replace the filter assembly (labor & parts). I can't imagine how the previous homeowner could have been the one to loose the filter assembly when he paid Affordable Water to do it annually so he wouldn't have too. Brandon suggested during that visit, that soon the old filtration system would need changing, upgrading (in his estimate it would be about a $15,000, expense). The next year (fall of 2020), they came about a month after being called, which is fine, but at that time I mentioned some problems I was having with water pressure & I asked Brandon about his previous suggestion to replace the whole system. Brandon said it needed to be done,and he would get back to me as soon as possible to go over the options, and his schedule. He never called back. I called & left a message a couple of weeks later, they said he'd get back to me but never did. Life got busy for me, so I figured it wasn't an emergency, just low water pressure, & I'd wait until the Covid-19 situation improved. This year, on the morning of 10/4/21, I called Affordable Water to have my filters changed & have them figure out how to proceed with removing the old system/ replacing it with a new one. I spoke with Gina in the office, & she said Brandon would call me back when he got in the office, she didn't say when, but I assumed that evening. After not hearing from them for a couple of days, I called again on 10/6/21. Gina apologized saying she never meant he'd call right away but when he had time later that week. She said they were short staffed but that later that week, on his "office day", he'd get back to me, to set up an appointment to come out and discuss options for replacing my system (likely another 3 weeks wait to get that appointment, as they are busy right now). Fast forward almost 3 weeks later, to today, I never received a call from Brandon or Gina - not a text, not an email, not a letter, not a smoke signal - nothing. I called & spoke to Gina again today. She said that Brandon would call me later in the week when he was back in the office, but that it would still be likely another 3 weeks before an appointment could be scheduled to "look at the issue" and then likely more time to schedule the work needing to be done. I asked Gina to please remove my name from the call back list, that I would no longer be a customer of theirs, & that I felt their customer service was lacking. She said, "Oh well, things happen. Bye" and she hung up. From my experience, it's obvious customers don't come first at Affordable Water, even if you've been a loyal customer for years.
Nov 4th, 2021