Chamber of Commerce

      Cox Store

      ( 434 Reviews )

      Cox Store
      Switch to Cox Mobile and save on average $180/yr*
      Yext Power Listing.
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      Hours

      Friday:
      10:00 AM - 6:00 PM
      Saturday:
      10:00 AM - 6:00 PM
      Sunday:
      Closed
      Monday:
      10:00 AM - 6:00 PM
      Tuesday:
      10:00 AM - 6:00 PM
      Wednesday:
      10:00 AM - 6:00 PM
      Thursday:
      10:00 AM - 6:00 PM
      CALL DIRECTIONS WEBSITE REVIEWS

      Chamber Rating

      Verified Member
      3.1 - (434 reviews)
      169
      52
      33
      20
      160
      Read Our 434 Reviews

      Chamber Rating

      Verified Member
      3.1 - (434 reviews)
      169
      52
      33
      20
      160
      › ‹
      • larry novak

        The place to go if your changing your caple plan
        Apr 9th, 2024

      • Bill Heidinger

        I have been a Cox customer for well over 8 years (most likely over 12). In the past when I had a problem, I could talk or chat with someone that did not have to read off of que cards, but not any more. Over the last couple of months my internet & phone will go out for 1-2 minutes several times per day, then come back. This happens more often on windy or rainy days. This is effecting my work as I now work mostly from home. When I try and contact customer support through chat, and explain that the problem is intermittent, support states they will check my internet and tell me "it is working"... REALLY I am chatting from my computer over the internet, I know it working now. Then they tell me to reboot my router when it happens. should I have to reset my router 1- 8 times a day, does the wind and rain effect my router in my house? If I call from my cell by the time I get to talk to someone it working again and I am told everything is ok , and they can reset my router. Customer service doesn't listen or think
        Mar 20th, 2024

      • Nicholas Pappas

        By far the worse internet provider ever. I was on a chat with tech about my router not working and they were like you should upgrade your service. I was like no I have the second fastest plan and its just me. 500-600mbs is plenty for what I need. After telling them no three different times they still procedeed to upgrade my plan without my permission. Funny thing is the internet is actually slower after the upgrade. When I called they were like well why did you upgrade. SMH lol. And never got a new router. Then they told everyone in my area that we would be without internet on a friday because of upgrades. Ok I get that. I work from home so I am glad they gave me the notice. But then they started working on it a day early and was not able to work for two days. I am literally moving to a new area of lakewood just so I can get AT&T fiber. Never had a problem with AT&T in the past.
        Mar 16th, 2024

      • Carl Zelinski

        staff was courteous and knowledgeable. the lady who took care of me was kind enough to open both doors for me to ease my exit with my walker.
        Mar 5th, 2024

      • Herman Mateo

        Great service from the employees. They made the whole process smooth and I am happy with the service.
        Feb 25th, 2024

      Read Our 434 Reviews

      About
      Cox Store

      Your Cox Store in 12221 Plaza Drive, Parma is the place to experience how it feels to live in a truly connected home. Our friendly experts will answer all your questions about the New Cox Mobile service exclusively for Cox Internet Customers, Internet speeds, self-monitored Homelife services, and Contour TV. Browse the latest mobile phones and accessories, demo the voice-activated remote and hear blockbuster sound from the latest in Top Tech audio electronics. Discover, learn, and experience more at your Cox Store.

      Contact Info

      Products

      • RELIABLE HIGH-SPEED HOME INTERNET and WIFI
      • Cox Mobile
      • TV and Streaming
      • Smart Home
      • Home Phone

      Payment Methods

      • AMERICANEXPRESS
      • CASH
      • CHECK
      • DISCOVER
      • MASTERCARD
      • VISA

      Images

      Questions & Answers

      Q What is the phone number for Cox Store?

      A The phone number for Cox Store is: (216) 712-4500.

      Q Where is Cox Store located?

      A Cox Store is located at 12221 Plaza Drive, Parma, Ohio 44130

      Q What is the internet address for Cox Store?

      A The website (URL) for Cox Store is: https://www.cox.com/local/residential/stores/oh/parma/12221-plaza-drive?sc_id=dp_z_yext_z_store_19Q2?sc_id=dp_z_yext_z_store_19Q24

      Q How big is Cox Store?

      A Cox Store employs approximately 20+ people.

      Q What days are Cox Store open?

      A Cox Store is open:
      Friday: 10:00 AM - 6:00 PM
      Saturday: 10:00 AM - 6:00 PM
      Sunday: Closed
      Monday: 10:00 AM - 6:00 PM
      Tuesday: 10:00 AM - 6:00 PM
      Wednesday: 10:00 AM - 6:00 PM
      Thursday: 10:00 AM - 6:00 PM

      Q How is Cox Store rated?

      A Cox Store has a 3.1 Star Rating from 434 reviewers.

      Hours

      Friday:
      10:00 AM - 6:00 PM
      Saturday:
      10:00 AM - 6:00 PM
      Sunday:
      Closed
      Monday:
      10:00 AM - 6:00 PM
      Tuesday:
      10:00 AM - 6:00 PM
      Wednesday:
      10:00 AM - 6:00 PM
      Thursday:
      10:00 AM - 6:00 PM

      Ratings and Reviews
      Cox Store

      Overall Rating

      Overall Rating
      ( 434 Reviews )
      169
      52
      33
      20
      160
      Write a Review

      larry novak on Google

      image The place to go if your changing your caple plan

      Bill Heidinger on Google

      image I have been a Cox customer for well over 8 years (most likely over 12). In the past when I had a problem, I could talk or chat with someone that did not have to read off of que cards, but not any more. Over the last couple of months my internet & phone will go out for 1-2 minutes several times per day, then come back. This happens more often on windy or rainy days. This is effecting my work as I now work mostly from home. When I try and contact customer support through chat, and explain that the problem is intermittent, support states they will check my internet and tell me "it is working"... REALLY I am chatting from my computer over the internet, I know it working now. Then they tell me to reboot my router when it happens. should I have to reset my router 1- 8 times a day, does the wind and rain effect my router in my house? If I call from my cell by the time I get to talk to someone it working again and I am told everything is ok , and they can reset my router. Customer service doesn't listen or think

      Business Response on Google Mar 20th, 2024
      Thank you so much for taking the time to leave your feedback. I'm sorry you've had a bad experience with support. We understand an intermittent issue may be hard to diagnose, but we can fix this. You have been with us a long time and we want to make this right. Please feel free to email us at [email protected], DM us on Twitter (twitter.com/CoxHelp), or message us on Facebook (facebook.com/CoxCommunications). -LJ

      Nicholas Pappas on Google

      image By far the worse internet provider ever. I was on a chat with tech about my router not working and they were like you should upgrade your service. I was like no I have the second fastest plan and its just me. 500-600mbs is plenty for what I need. After telling them no three different times they still procedeed to upgrade my plan without my permission. Funny thing is the internet is actually slower after the upgrade. When I called they were like well why did you upgrade. SMH lol. And never got a new router.
      Then they told everyone in my area that we would be without internet on a friday because of upgrades. Ok I get that. I work from home so I am glad they gave me the notice. But then they started working on it a day early and was not able to work for two days. I am literally moving to a new area of lakewood just so I can get AT&T fiber. Never had a problem with AT&T in the past.

      Business Response on Google Mar 17th, 2024
      Hello Nicholas. Thank you for taking the time to write your review. Customer satisfaction is our priority and I'm truly sorry to hear how this experience has been for you. We very much want you to see that your business matters. When you have a moment, could you send us an email to [email protected] with your name, complete address, and a copy of this review? I want to be sure we're working on solutions for your account, speed loss, and equipment concerns. Thank you very much. -Dustin

      Carl Zelinski on Google

      image staff was courteous and knowledgeable. the lady who took care of me was kind enough to open both doors for me to ease my exit with my walker.

      Business Response on Google Feb 11th, 2024
      Thank you for taking the time to give us a 5-star rating! We look forward to seeing you again soon. -LJ

      Herman Mateo on Google

      image Great service from the employees. They made the whole process smooth and I am happy with the service.

      Load More Reviews

      Overall Rating

      Overall Rating
      ( 434 Reviews )
      169
      52
      33
      20
      160

      Write a Review

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