Country Pines Retirement Community

The worst place for my brother who fell and had never been the same. He is now full time nursing home. Shame on this awful place. I see it has closed diwn. Never again. I see it's closed down, they should have closed long ago.
Jan 16th, 2024

Dec 22nd, 2023

Nov 24th, 2023

Sorry there we're wonderful people that came to me to see if I can come live with, I ask about the sanitation situation there, and my concern about why we don't have our 9wn bathroom in our room and why we have to have a shared community bathroom with people that are incognito that needs the same bathroom, as everyone needs in the section of the building, and they we're saying it's only six other people that needs it as well so it should not be a problem and iwe can assign you to a new room that will have a bathroom in it. So I agree to it. Later they called called back and they rejected me due to the fact of dressing the sanitation situation that they don't want anyone to talk about at all, and that is why it is omited from there website, because the care about individual sanitation needs. So that is why the one star rating, because they don't want people to talk about their individual sanitation situation there at their Facility Canyon Pine. Hope that's helpful !?
Feb 5th, 2024

All of the new positive Google reviews are from the owners and their family friends! That should not be allowed!! This place is so awful! If you value your loved ones' health and safety and want the best for them, then avoid this place completely! The health and safety of the residents in the place is never a priority. We've reported them multiple times to the state and no one has ever done anything. Obviously the state ombudsman doesn't care about the residents in this facility either. The residents in the memory care unit are completely left alone with no employees around. Multiple residents have experienced injuries and needed hospitalization for unknown reasons. The online ad for this place says there is a nurse on duty. No, there is not! In the past 2.5 years, there has never been a full-time nurse in the facility. If a nurse is needed, the aides have to call her, and she rarely answers and will only show up if the aide has already called ems. Residents are neglected and left in soiled briefs all day because the morning nurse's assistants refuse to do their jobs. Several residents have been treated multiple times for infections and have need to be removed from this place because they are not getting cleaned or treated properly. The kitchen staff is a bunch of high school kids that couldn't care less about the quality of the food. There is nothing gourmet or even nutritious about their food. Dinner is usually a sandwich of some sort. If the residents are late for dinner, they are denied food until breakfast. The urine odor is extremely pungent, and instead of treating or cleaning the problem, they cover it with something very strong that actually makes it worse. The residents' rooms are carpeted and never get properly cleaned, even after repeated accidents. The facility continues to raise the cost of rent but reduced the amount of hands-on care provided. Caregivers are ordered to document all time spent with the residents so It can be charged accordingly. The caregivers/ nurse's assistants are getting their hours cut to the point where there is only one in the facility on the graveyard shift. The website also claims to provide medication management. Sure, if you can count a bunch of teenagers passing out medications, including narcotics, with absolutely no training or ever even shown the medication system and just left alone by the so-called people in charge. The problems in this place are systemic. They start at the top with the owner and trickle down through management and beyond. They will do whatever it takes to cut costs and make a profit even if it means putting the residents in danger. They just don't care! EDIT: My name is not Lily, and I'm not a recent employee. I don't know who you think you're responding to but, that's not me. I have had several family members who have worked here, I know several residents, and I visit here often. So I've heard about and have seen the problems first hand. This place is not under new management, since I was here last, but nice try. These are current issues, and nothing has been done to resolve anything, but again, nice try!!! REALLY? trying to make your facility look better on Google with false reviews?? Especially being as the Ericksen's are the owners and leaving positive reviews to make their company look better. The owners are part of the problem. As I said before, these problems are systemic and start at the top.
Jan 2nd, 2024