Chillicothe Discounters

Filed a BBB complaint against company (below) and company didn't respond. Just know they will screw you over!!! We purchased a used dryer from Chillicothe Discounters on Sat, Feb 10th. My husband and a friend went to pick it up, and their workers loaded it into the truck. The dryer is a Samsung Flexdry with a glass top delicates dryer. Upon loading the dryer into our truck, they did not secure the top, nor did they turn it out so the wind wouldn't get under the lid. Driving up the interstate, the wind flipped it up and shattered it. We did notify them, and they said it wasn't their problem. I wasn't overly upset about it because I did not intend to use it. However, our problems got worse from there. I noticed an odd smell, so I cleaned the dryer out with vinegar. Their store smelled musty, so I figured that may be the problem. At this point, the dryer was outside and hadn't been moved inside yet. Sunday morning, we moved it inside, and that's when I realized the "smell" was cigarettes. I tried again to wash the drum out w vinegar and soaked old towels in vinegar and dried them. Within mins, I could smell cigarette smoke in the house. My husband called the store Monday and talked w an employee who said the owner wasn't in that day, but he was a stand-up guy and would make this right. Well, when my husband called on Tuesday and talked to the owner... he planned to be a stand-up guy until he realized that this was the dryer that the lid had been broken on. He did offer to steam clean the dryer, which my husband declined because I am very sensitive to cigarette smoke, and he knew it wouldn't be enough. However, the owner told us he will only take the dryer back if we pay to fix the lid to begin with. My husband proceeded to tell them that they loaded it incorrectly and did not secure the lid, and that is why it broke. The owner was not willing to budge. He said our receipt says we are not responsible for damage during delivery. Well, I didn't get that receipt until after I paid them cash for the dryer (which at that point made it non refundable). I was not aware of that policy, and your company didn't deliver it. You loaded it incorrectly into a truck and did not secure a glass lid, and it broke, and you sold me a dryer that smelled like cigarettes! All I asked was for my $300 to be refunded and for them to pick up the dryer so we didn't have to borrow our friends pickup truck again. They said they would not be willing to do either. If we paid for the lid to be fixed then we could have store credit for whatever was left over. I'm sorry but that is not ok.
Mar 1st, 2024

It smells like smoke in there and does not have a welcoming atmosphere.
Dec 13th, 2023

It was the worst experience I ever had. A 65 year old man asked them for help to put freezer in front of trailer. And they just quit loading it. I will never do business with them again! And I would discourage anyone else to also!
Nov 11th, 2023

Bought a washer on Friday and my wife put it through the ringer all weekend. Great washer for sure. Would definitely recommend these guys.
Nov 2nd, 2023

Easy place to deal with. Even loaded what i purchased up for me
Oct 18th, 2023