Montblanc Boutique Chicago

I wanted a green luxury notebook for work, and this Montblanc boutique didnt disappoint. Thanks to Mary for assisting me .
Feb 1st, 2023

I am giving the store a one out of five stars because the service provided by management and I'm concerned the quality of Mont Blanc maybe declining. I spent nearly $900 for a fountain pen that is less robust than a $17 Pilot fountain pen. I sincerely hope this is a one-off mistake and future purchases will be built with the quality that made Mont Blanc a household name. Even more infuriating, after being in constant contact with the Chicago store about issues I had with the pen since the first two weeks and following their advice to "break in the nib", they refused to send me a new pen once the pen started consistently skipping letters! I want to first say that I have always been enamored by Montblanc fountain pens. It presents so well. The pen is unreal and you can see the quality in the materials. I had Gabriel help me and he did a fantastic job. About two weeks into using the pen it started acting funny. The pen sometimes wrote extremely wet and other times extremely dry, even skipping letters. I called the store and spoke to a man (don't recall his name) and he assured me that the nib needed to be broke in. However, after a couple months, the pen was writing even worse and skipping letters. Please see the pictures below. The first is after 1 month the second is after 3 months. When I called the store they assisted me in trouble shooting the pen. Then asked me to send the pen to them. I told them that I would happily send in the pen but I wanted a new pen in return. I felt since I had been in contact from the beginning about issues I experienced, they would send me a new pen. The manager refused to send me a new pen and said that the pen must be sent-off for an assessment. I sent the pen in and then called a week later to see if they received it. When I spoke to the manager and she confirmed they did receive the pen. However, she told me she would be unable to tell me how long the assessment would take. She told me some things have been in assessment and repair for 10 days and others 9 months! The standards set by the Chicago store are not the standards which made Mont Blanc a household name.
Jan 29th, 2023

You can park at the 900 N Michigan shops garage, and if you validate it, its only 10$ for 3hrs. The staff was really nice and extremely friendly. We ended up getting the Around the world in 80 days limited edition roller ball pen.
Jan 4th, 2023

Superb!.
Nov 20th, 2022

Had a quick question w/my pen I was gifted and the employee was incredibly patient and helped me with some nuances of owning a Mont Blanc pen.
Oct 29th, 2022