American Stock Transfer & Trust Company, LLC

Can't login , locked out, got someone on the phone, said wait 24 hrs, still locked out! Frustrating. Can't find any help. Do not use this company !!!! I want to invest more, but they handle the customer like a piece of trash!!!
Mar 26th, 2024

Mar 17th, 2024

This is the absolute worst company on the planet for customer service. Worse than the worst car dealer, and about as responsive as a rock (no offense intended to rocks). Their ridiculous website is just useless, and their phone support is really only for those people who have an hour or so to wait for an actual human. If these guys even get a Better Business Bureau rating, it has to be in the in the triple-minus category. Ironically, they think they are in the financial services business. "Services"??? Humorous. If they can figure out what happened to the stock they were holding for me, it'll be a minor miracle. Seems to be a recurring theme for other people who have experience with them.
Mar 2nd, 2024

Horrible service, no help with accounts. Wait time on phone is usually 35 minues or more, and then they can't help you. I would give negative stars if possible. If you want to save your money and your sanity, take your business elsewhere.
Feb 23rd, 2024

Absolutely terrible. A previous company forced us to use them, and they apparently still have some of my stock and dont recognize my account info from their own direct letter, so I have no way to contact them (robot phone answer that only accepts this information) and my money is currently inaccessible. Parent / merger company Equniti literally cant do anything about it, despite escalation and contact us from AST leads here. The entire process before of transferring stock out of them took several attempts with poor information online. The website is ancient and difficult to navigate. Never ever.
Feb 16th, 2024