BBB Serving Central SC and Charleston

robert biddle _{on Google}

May 21st, 2023

My wife and I spent 1 night at a Hoiday Inn Express in Charleston. We were told that it would be $119 per night when we checked in. We checked out the next morning and I asked for a receipt. That is when I saw we were being charged $149 for 1 night. I told the manager to fix it and he complied. I believe this was a game that they were playing with customers that did not bother checking their receipts. Thanks to the BBB the business was reprimanded and the owner contacted me and appologized.

Trae UCity _{on Google}

Mar 9th, 2023

I live in Texas, but the business I had an issue with is located in South Carolina; so I contacted this office via their website. Nonetheless, the assistance I received and the dispute resolution process were superb. Prior to contacting the Better Business Bureau of Central South Carolina and Charleston, I had made several attempts to resolve the issue with the business; to no avail. I filed a complaint with the Central SC and Charleston BBB, and soon after, the business contacted me and we resolved the issue to my satisfaction. Without the dispute resolution process of the Better Business Bureau, I would have had to partake in a costly and time consuming civil suit.

Joshua Alexander _{on Google}

Feb 28th, 2023

I reached out to the BBB because I was having an issue with contact and service from a company I was using. After the help from the BBB the issue was solved in 1 day!!

Chryste Morris _{on Google}

Feb 21st, 2023

I had a warranty claim through the company I bought my television from. It was decided that I was to get a refund as the TV couldn't be fixed. After months of being told a check would be mailed and once that a check had been mailed, I contacted the BBB for some muscle power backup. I immediately heard from the television company and a check was issued and received within the same week. The BBB was instrumental in my case as they are the only reason this issue was finally handled.