Holiday Inn Express & Suites Dallas Southwest-Cedar Hill, an IHG Hotel

We absolutely enjoyed our stay. The hotel was super clean, our room was perfect, all the staff was extremely friendly and helpful, and breakfast was terrific. We stayed for four nights and had a great time. The pool was nice and warm and the hot tub was perfect. Management was so wonderful to our family, and great with our kiddos. We would definitely come back again. Thanks to everyone there for a great stay! Rooms: Rooms were clean, great decor, and perfect for our family of 5. Nearby activities: There were plenty of parks and attractions nearby for our young kiddos. And ALL the restaurant options within a short drive.
Apr 8th, 2024

I requested that one of our team members flying into town for business, stay closer to our location by choosing the Cedar Hill location for Holiday Inn Express instead of the Duncanville location. That was a mistake. Not only did the room have flying insects in the room and in the bed, but after taking pictures and video of the room and sharing it with management, no concessions were made. Our conversations with the manager and owner, Kim Chong, were marked by lack of concern, no sympathy, or assumption of responsibility for a hotel that was infested and unsanitary. While she was moved from the first room with bugs, she was then sent to a second room that wasn't clean. After checking out, she arrived at a meeting with me, visibly shaken and disturbed by her treatment. Because I am so appalled a the treatment of my team member, and while I'm sure she will leave her own review, I thought it worth documenting as a witness to her experience. She typically stays at the Duncanville location and that's where she will go back to the next time she is here. Save your money, you time and your sanity and choose another hotel in the area. Rooms: Rooms were not clean
Apr 2nd, 2024

Chris at the front desk was soo friendly and helpful to me and my family. This man really showed us hospitality during our stay!
Apr 2nd, 2024

Excellent service! I didnt think about putting the do not disturb sign out when leaving for a baby shower and came back from a very long day to a well organized room, clean bed, and my things in the bathroom put together to a T! It was so nice to come back to a welcoming room after a long day and couldnt be happier with the room itself and accommodations! I very much recommend this hotel
Mar 31st, 2024

Mar 28th, 2024