El Paisano Grill and Bar

Thank you for taking the time to share your feedback with us. We sincerely apologize for the disappointing experience you had during your visit. It is unacceptable that your orders were not properly taken care of, leading to such a lengthy wait and inconvenience, especially with a young child. We understand the frustration this caused and take full responsibility for the oversight.Rest assured, we are actively addressing the issues you raised with our team to prevent similar occurrences in the future. Your feedback is invaluable in helping us improve our service standards.Regarding the resolution provided, we understand that $30 dollars deducted from the ticket (which is the actual amount that was taking off) might cause you to still be disappointed. Please know that we will review our policies to ensure that such situations are handled more appropriately in the future. We genuinely regret that we were unable to meet your expectations during your first visit, and we would appreciate the opportunity to make it right. Should you reconsider visiting us again, we would be honored to provide you with the exceptional experience we strive to deliver to all our guests along with two free dishes of your choosing.Thank you once again for bringing these matters to our attention, and we hope to have the chance to regain your trust.Sincerely,El Paisano Management