Pann Home Services & Remodeling

On 1/13, we lost heat in our Somerville house. Pann HS dispatched a plumber who initially quoted $69 for diagnostics. Within an hour, the plumber demanded an additional $735 for a "diagnostic fee" and, after 20 minutes, charged us a total of $1669 for the fix. The heat was back on, so we chalked it up to very, very expensive emergency. Several hours later 1/14, after midnight, there was no heat. We contacted Pann but received no response until midday next day, when we were quoted additional $3969 for the repair, including a required part. However, as we were charging the card, we were then informed by the office that the new price was $4563, unless we do a mandatory monthly subscription of $19.99 for "immediate and priority service." We reluctantly agreed, only to face further delays requiring signing a PDF contract (no electronic signatures, so via email back and forth) Despite assurances, the part wasn't ordered until 1/15 at 4 pm, leaving us in a deep freeze. The promised industrial heaters never arrived. After escalating the issue, the missing part was miraculously located and a plumber was finally scheduled for 1/17 at 1:30 pm. However, he never showed up, and all calls went unanswered (24/7 emergency support is a sham) Desperate, we emailed the owner, Michael, who finally intervened on 1/18 at 8 am to send a technician to fix the heat. The total bill for two replacement kitsgas valve and induceramounted to $5686. However, basic research revealed that the parts, should not have exceeded $200 hundred. The experience of 5 days without heat, false promises, and constant escalation for basic services has been appalling. The exorbitant charges for simple parts and labor are unjustifiable. Avoid Pann HS at all costs.
Mar 28th, 2024

Excellent! James and Josh did an amazing job on a sump pump emergency, and fixed and improved the whole system! Thanks!
Mar 26th, 2024

Had an after hours emergency a night before leaving on vacation. They came right away and fixed the issue, amazing!!
Mar 24th, 2024

Joe D was excellent ! Discovered the issue with the banging heating pipes immediately after three others had failed. Joe D at Pann is my go to guy Thank you!
Mar 13th, 2024

This morning between 7:45-7:55AM I was merging legally from Route 1S to I93 heading into Boston (so was the Pann car driver), and the Pann car driver sped up and almsot crashed me into the highway gaurd rail. So I merged in behind him. I then tried to merge into the lane to my right, and when I did he merged in front of me last second with no signal, so then I tried to merge right again and he did the same thing leaving less than a few inches between us. Driver had dreads a little past his ears length. I have a dash cam and on my GLC which recorded everything and will be reporting. Please take action before they reach out to the driver, because I dont want to hurt you as a company, but the reckless and childish driving is unacceptable, and puts many in danger. Editting this Review: 1 star - 3 stars: Pann Home Services, responded to the above review and asked me to give them a call, I will update once again after discussing the situation with a representative.
Mar 14th, 2024