Citizens Storage

Citizen storage did a great thingthey hired Jonah Quire. They finally hired someone that takes his job seriously and truly cares about what goes on and about the customer. Weve been storing our trailer here for awhile. Weve had some issues and past staff couldnt care less! Our trailer was hit not once but three times. Two of those times were in the last couple of months. Thank goodness Jonah is there now! The person that hit our trailer went to Jonah and Jonah contacted us right away with the info but not only that we were pretty upset and Jonah didnt just shrug us off like past staff didhe came up with different solutions and also kept his eye out for another space for us. Today he called us to let us know a different spot is coming available. He didnt just call me to let me knowhe text me pictures of the spot with different angles so we didnt have to go down to see it. Jonah is super nice and friendly. We thought about leaving until they hired Jonah. Hes quite an asset and I hope Citizens notices!
Jun 18th, 2023

May 28th, 2023

What type of business is this? You send 2 x email messages on their website get a automated response back. That the storage unit I am interested in there is a required $25 deposit hold fee, and to contact them regarding arranging the holding for the unit. So after 2 email messages 5 x calling their business line directly listed in their website and google search, I still have yet to get a live person to speak to directly and here we are day 3 . You would think if you want new business you would promptly get back to your new prospects. If you cant even call back newer customers for your business, what else are you lacking with your established long term customers.
Oct 12th, 2022

Who ever said they had great customer service ... I wish I had the same experience. I requested a space for an RV and the space given was extremely small. Keep in mind the RV is attached to a truck in order to park it . NO WAY this was big enough. We drove from Long Beach to Camarillo and when asked for a refund we were told" her husband would of fit it and hung up" what kind of customer service is that? why would their mistake be our fault and not get a full refund? PLEASE DO YOUR RESEARCH before renting here. I would give it 0 stars!!! very disappointed almost customer
Dec 6th, 2021

Jun 9th, 2021