Lander Mall Apartments-Retail

Mar 15th, 2024

Sep 6th, 2023

I had a mixed but largely positive experience living here. Management was very unresponsive to my requests for help and generally had long delays. For instance, my apartment's bathroom did not have a door, and I requested that they install one (I had to put a curtain on). They said they would, but they never ended up putting a door there after I lived there for 4 months. However, the apartments were generally clean and functional, so I can't complain too much. I would live here again.
Feb 20th, 2023

Have heard good things since I left. New owners appear to be making serious efforts.
Jul 9th, 2022

I rented a unit from Jan 28-Nov 15 2021. Being BIPOC, I observed several instances of racism. PRO: *3 entrances/exits are locked 24/7 and have CCTV security system *Furnished CONS: *overall theme: poor communication from an absent landlord, Nick First, * property manager, Mark Holman (Mr. H is local to Lander, but only works 20 hours/wk at Lander Mall, as he holds a separate full-time job) *UNIT NOT READY UPON MOVE-IN DATE! Had to move into a smaller unit for about a month as my unit wasn't ready, then was told to move into my unit even though the paint job in the bathroom was not finished (still not as of Nov 2021) *bathroom sink leaked over a week *told no pets yet neighbor had cats, and another neighbor had a boxer that barked frequently *old building - no central HVAC *frequent internet outages. When reported to Mr. H, was told "the system has just been updated, there's nothing more I can do." When I called Spectrum, they offered a complimentary appt, and I suggested they call Mr. H. Afterwards, Mr. H left a threatening VM included stating "I don't work for you." On another instance, I called Spectrum who was able to provide proof of the system timeouts. mailed them to Mr. First (as I did not have an email for Mr. Holman). I have had ongoing issues since March, and Mr. First suggested I use my cell phone as a hotspot to prevent further issues. It was not until another tenant, who was white, complained about internet issues, that a 2nd router was installed on our wing in October 2021. *when locked out during business hours, Mr. H is upset that he has to let residents in. *thin walls *no list of inventory (units are furnished) or condition of unit upon move-in *one set of external stairs has a leak from a rain gutter. When the temps drop, this freezes and it causes a hazard. People have fallen and sustained injuries. *Mail - small mail such as letters and catalogs are left in a dropbox then Mr. H sorts them. I used Informed Delivery to know what mail to expect. Several times, my mail was delivered to the wrong unit, and sometimes delayed for days if Mr. H was out of town. Packages are left outside an entrance, if a signature is not required *there are 2 washing machines and 2 dryers for the complex. One of the dryers stopped working in April. It was out of service for 4 months without a replacement. Was still expected to pay a full months rent for these 4 mos even though these amenities were promised to me in the lease & weren't avail. When the new machines did arrive, the cost increased with no prior notice. These are coin-operated machines, and with the pandemic, there has been a coin shortage, so it is difficult to find quarters. *Had handmade welcome sign outside my door; have a corner unit. I was told I needed to remove it from the hallway within a few days. However, my white neighbors had shoes, jack-o-lanterns, boots, suitcases, umbrellas, etc. in the hallway for months without being told they needed to remove their items. *The property is ~200 years old and above a few businesses, including the Middle Fork Restaurant. Sometimes the scent from the Middle Fork came through the walls/floors, and on one occasion, they were remodeling w/epoxy. I breathed in the vapor for over 24 hours, as I work from home, attend school online. I began to feel unwell. I opened the windows & doors, turned on hall fans to push the air through. I was still unwell, and Mr. Holman told me to keep the doors, fans, and windows shut for safety reasons. It will stink, but it wont kill anyone. He stated that another resident complained about it, who was white. *AC isn't provided, Mr. First I think that you will find window fans to be quite effective most of the year in Lander. In the few months with daytime highs over 70, you will want to get it cooled down at night and keep it closed up during the day. Followed up w/an email about suggestions to curb the toxic AQI from June-Oct and the heat dome. never received a response.
Oct 31st, 2022