Thunder Basin Ford

Horrible place to take a vehicle. Horrible customer service and they charge you and fix things that didn't need fixed without telling you. Wouldn't recommend this place to my worst enemy!!!!
Feb 26th, 2024

Evidently this place cant find qualified mechanics but yet they have no problem taking your money. They had our vehicle for close to a year and after $10,000 given to them, the vehicle still isnt right and I have stacked evidence against them and this is going to go to court. Look at all the other bad reviews of this place that have been left by their victims. Over the course of a year, they called me five times to pick the vehicle up and each time it was not roadworthy and three of the five times that I picked up the vehicle. It went back to them on a wrecker within an hour. I have taken the vehicle to another mechanic who told me they reassembled the front end incorrectly. I brought the vehicle back to Ford for them to fix it and instead of fixing it, they charged me another diagnostic fee of almost $300 This was in retaliation for me, complaining to the attorney generals office about their unscrupulous business practices. You have been warned.
Feb 22nd, 2024

Excellent buyer experience.
Feb 3rd, 2024

Feb 2nd, 2024

I have bought 5 new vehicles from 4 different dealerships in the last year. Our salesman Paul did a over the top job on getting me into a brand new truck with an excellent interest rate. I was so impressed with the honesty and hard work they put in I went back and got my wife a truck also. I waited a week to write this review, and I am very impressed with the service they have provided and I have 0 buyers remorse. If there are any salespeople struggling to get repeat sales or lifetime, customers buy a vehicle from Paul at Thunder Basin Ford and learn how it's done. Also, they have great interest rates on the 2023 F-150's, and they are giving away free snow tube's for the kids. I've never felt more satisfied with a vehicle purchase than my experience with this dealership. You guys have earned yourself a lifetime customer.
Jan 31st, 2024