Wells Fargo Bank

Breck the Panther _{on Google}

Apr 5th, 2024

Of course the ATM was broken this week, why wouldnt it be silly?
Also, someone in Houston using my atm card now, I cant just pick up the phone and cal the 800 number for this national bank chain, i have to fight with their computer for an hour. Then i cant just leave the phone on speaker and be on hold, because Im at work and their hold system has to loudly advertise to me. Everything about this bank sucks.
Horrid horrid horrid service. No bank tellers no checks for checking accounts, cant do anything at the drive through. Of course the ATM is down (something I say every month for the last 3 years). This place has really gone downhill.

Glen Kisselman _{on Google}

Apr 10th, 2023

There is no value add to using wells fargo in Cody WY. You can not contact them by phone, even though we are out of the pandemic. Their website indicate they have a notary but don't, which has always been provided in every other bank I have used. So why bother.

Josh Haslem _{on Google}

Jan 19th, 2023

Wells Fargo in general has plummeted in regards to customer service and the overall customer experience. Unfortunately, this branch is no exception. In fact, this branch and the Powell branch(now closed down) are probably the two worst branches Ive ever been to. I have banked with Wells Fargo for over 20 years, both personally and with various businesses. About 6 months ago, I switched to a local back. The customer service with the local bank FAR surpasses WF in every way. They actually care about the customers experience and value their time. With WF you are just a number. The WF phone customer service will tell you to go into a branch and then the branch will tell you to call the 800 number. Its a complete joke. On 3 different occasions I have gone into the branch only to be turned away because I didnt have an appointment. Thats after driving an hour to get to the bank. The problem with making an appointment is that the local branch wont ever answer their phone, so its impossible to make an appointment. Its just a complete circus. WF lost a lifetime customer. Based on their lack of action, concern, and ability to address my needs, they dont even care. Do yourself a favor and choose a local bank. Youll save yourself a lot of wasted time, aggravation, and disappointment.

Tresamae Durand _{on Google}

Aug 26th, 2022

Twice we have come to this branch to conduct simple business and both times have been told they were either too busy or that we had to make an appointment. We live an hour away from the closest branch and to be the only customers in the bank and told they could not help us is completely wrong. Definitely going to bank with an institution that cares about its customers.