Blue Cross Blue Shield of Wyoming

I had BCBS MN, was a breeze never any issue and if there was they handled it right then and there. BCBSWY has got to be the biggest joke, honestly. They make you jump through hoops and do all the work for them to not solve any of the problems.
Aug 13th, 2023

very bad people that mock you
Apr 2nd, 2023

Horrible customer service. The right hand doesn't know what the left hand is doing and all the representatives are rude. I had a routine visit to my in-network primary doctor for a sinus infection in early February which falls under the $30 copay. The claim was processed and I got a bill from my doctor for $262. I received the EOB that said it had been applied to my deductible. Immediately I called BCBS-WY and they sent it back for review. It still came back showing I owed $262. Called again and once again they re-submitted. I received a message in my online account stating the EOB is correct and it was not paying because it was an out-of-network doctor! This is my primary which claims have been successfully processed for in the past. I had her look up the doctor and she said she is definitely in network. And what doesn't even make any sense is they applied the amount to my "in-network" deductible when they claimed I saw an out-of-network doctor. Called AGAIN 3/28 and spoke with Sylvia. I was told that the reason now is because I saw a specialist and that does not fall under the copay, but the deductible! They can see going back in my claim history that this is my regular primary doctor and my regular clinic. She's even listed in the BCBS-WY physician's list as a family practice doctor, not a specialist! Resubmitted again. This has been going on for 2 1/2 months and I called once again today and spoke with Debra. Same song and dance. They said they would resubmit. I asked her why this is taking so long. Her response... "it just does and others have been waiting for much longer." Wow! This isn't a complicated claim. No hospital stay. No expensive procedure or surgery. This was a 15 minute routine primary care office visit. When asking to speak to someone who can expedite this all they tell you is no one is available and that the "researcher" has to make the final decision..... whoever the "researcher" is. We have been with several insurance companies throughout the years. Some have been BCBS in other states which have been excellent. BCBS Wyoming is by far the worst insurance we have ever had when it comes to claims, competency and member services. Downright rude people.
Feb 22nd, 2023

Wyoming should be ashamed to have this company in this state, it is the worst company ever. There charges are highway robey. There customer service socks.
Dec 1st, 2022

worse ever. Most rude employee ever
Oct 24th, 2022