Les Schwab Tire Center

RUDE RUDE RUDE!!!! Manager needs to work on his customer service... I don't know what's wrong with my car. I'm not a mechanic. THAT'S WHY I WENT TO a highly RATED LOCATION. I didn't realize I needed to know more than him to even get them to look at my car. It felt great to be told that what I thought was wrong wasn't. Made me feel stupid for not knowing anything about cars. Told him that my friend (that is a retired machanic) said it might be my alignment. Who had a hooked it up to his 'computer' and had no codes pop up. And recommended this business. only for Mike to tell me, "Oh no, it sounds like it's your tires... " continued to condincededly question me... does your friend have the equipment to check. I mentioned more about what was going on... only for him to tell me "oh well that sounds like it's your brakes." I said it shouldn't be because I just had those replaced but ok maybe. Next, he was probably going to tell me it was a driver malfunction!!! I had no words asked, "So you don't want to take my car and check?" Cause it just felt like he wanted to argue and prove to me that he was smarter than me about obviously something I went to a "friendly professional" for help. I wasn't claiming to know that I knew what was wrong with my car. I could have cared less if I was right or wrong. I just wanted my car fixed. Then he leaned over the counter and said "look this is what we could do... we'd be happy to take a look" I'm already crying and annoyed. So I left because why do I need to be talked down to and embarrassed. Because lets make you feel stupid for having to come to a machanic. I didn't need manxplaining!!! NOT HELPFUL OR FRIENDLY!!! My husband was meeting me there so he went in and said all he did was make excuses and didn't even apologize. we aren't going there ever!!! And have an appointment elsewhere.
Mar 31st, 2024

I have used this location for 10 years now, and always been treated well, and brought all my tire and alignment work in. Well brought in a truck with aftermaket (better) components in for an alignment. On intake, the guy at the front desk, who ive never seen before, runs his mouth about how they should charge me for the look over of the truck last time i brought it in, if they didnt do any of the work they recommended. After i tell him i installed better stuff, he throws a fit about how they are supposed to align it. Mike calls me a bit later, wanting to make sure i know, and gets my go ahead. He was curtious as always! Jump ahead to pick up today, 3/26 at 4pm. The guy that did the intake was mopping the floor. When the tech starts to ring me out, the guy that did the intake pipes up and say thats the worse alignment weve ever done and starts to run his mouth about how many times it took and how hard it was. I made a comment, then ignored him. Quite unimpressed.
Mar 26th, 2024

I had a low tire and they were so friendly from the guy at the front to the young gentleman that aired up my tire. And they didn't even charge me
Mar 19th, 2024

They guys have taken care of me very well. Bought a set of tires and the warranty is phenomenal. Also had some TPMS issues and they handled it efficiently. Thank you!
Feb 26th, 2024

Guys were great
Feb 25th, 2024