Wyoming Oral and Maxillofacial Surgery

Their referral procedures need a big improvement. Communication is key. For them to throw their financial policy at us at time of arrival is really....sus. A heads up would of been nice. The office acted like they didn't take insurance. They do but don't kind of way, sus again. Took my child to the back for consultation come out and demand money for the consultation that was really uneventful my child explained. Then show us their financial policy, another sus moment. The office feels like a scam, sit you down in the back room and then say " that's $135" and then show you the policy. I'll be sure not to get referred here again. I would advise anyone else the same. All those good reviews look too good to be true. Y'all know the saying.
Jan 2nd, 2024

Not knowledgable: meaning when I went to see the younger one (not his dad) he was like "duh". Let me say again- This is the worst place someone can go to. Not very knowledgeable. Awaste of time and money. I feel sorry for anyone who gets a surgery here.
Dec 9th, 2023

Friendly caring staff. Dr. Hardy and his assistant were fabulous about explaining everything to me. Feel very comfortable having them do my work that needs done!!
Nov 8th, 2023

Dr Luke Hardy, at Wyoming Oral and Maxillofacial Surgery has always provided me with a professional experience, explaining what to expect in detail. Making for a great experience for a dental appointment.
Oct 12th, 2023

We travel full-time in an RV, my husband is union boilermaker and we follow his work. He was working at the power plant in Glenrock when he got an abcessed tooth so we went to River Rock Dental, they seemed great so we decided to meet with their oral surgeon about getting my husbands top teeth removed and getting a denture made. We had to leave town for another job before the denture was done. Months later, when we had a break between jobs, we got back on their schedule, scheduled a follow up with River Rock for the next day, booked a hotel, and drove 5.5 hours from Colorado for this appointment. (Leaving at 4:30 am with 2 toddlers). When we arrived at WYOMS, the lady at the desk asked if my husband had anything to eat and I honestly answered that he ate a few pieces of chex mix THREE hours ago. So they told us they cannot sedate him. Mind you, this was 40 minutes before his appointment, which would mean he ate the tiniest little bit 4 hours before his appointment. When I asked what we could do, because we just drove from Colorado for this appointment, the lady repeated "you drove from Colorado?" with the most shocked face as if we were the craziest people she'd ever seen. (Which felt very insulting! We travel for a living, it makes appointments very hard to schedule but we did it, we were there!) We made the trip to Casper because my husband has a very real fear of dentists and dental work. The folks at River Rock and WYOMS seemed nice, my husband felt comfortable, so YES we traveled from Colorado to get my husband the help he needed from kind and understanding people. We were very wrong, both staff at both locations were condescending to us (River Rock asked my husband about living in a car??? Out of absolutely nowhere) WYOMS made absolutely no effort in trying to get us in another time, didnt even look at their schedule. They offered to do it without sedation, but as I said, my husband is scared and CANNOT be awake to have all those teeth extracted at once! Once it was clear that the staff was not kind or understanding, my husband walked out. He is not comfortable having dental work done with someone who doesnt care about their patients. It was very obvious that I could have lied and there would have been no issue. Honesty gets you nowhere these days. We will definitely never be back to this office for any reason. We will find another location that cares more about their patients than their strict policies. Your loved ones deserve to be treated as a unique individual, avoid this one-size-fits-all chop shop. (To add, I understand the policies exist for a reason, but food leaves your stomach in 30 minutes to 3 hours, only 22.7% of patients get nauseous from sedation, only 13.2% actually vomit POST-OP, and only 1 in 3,000 aspirate while sedated. The risks for nausea increase for women, obese folks, non-smokers, and those with history of motion sickness: NONE of which apply to my husband. My husband has been sedated many times before and has never gotten sick, but they didn't care about his history, only their 8 hour policy, which turned into an 11 hour policy when the lady at the front said not to eat after midnight.)
Nov 27th, 2023