U.S. Bank Branch

Feb 2nd, 2024

I am seriously contemplating transferring my banking services to a different institution. My recent experience at the bank's drive-through left me deeply dissatisfied. I arrived at an early hour and was the sole customer in line, yet the deposit process took over twenty minutes. After pressing the call button around the ten-minute mark, I received a vague greeting. I inquired about the receipt for my cash deposit, to which the response was that they were experiencing delays due to being backed up inside, but it would be resolved shortly. During this time, additional cars arrived, one of which was served before me, despite having arrived at least 15 minutes later. This inconsistency baffled me. When I used the call button again, one of the drive-through attendants addressed me, but with a condescending tone. I was informed that I had filled out the wrong deposit slip for my business account, which required a different form. This left me puzzled because I would have gladly filled out the correct slip if I had been informed of this requirement initially. I was nearly late for work due to the protracted deposit process. This experience, coupled with other ongoing issues, has led me to a point of frustration and dissatisfaction with this bank. Despite maintaining an account for 35 years, the subpar customer service, limited operating hours, and the condescending attitude displayed at this branch have eroded my loyalty to the institution.
Oct 27th, 2023

Beware of this bank due to if you get hit with fraud via check, they look at you as the perpetrator not the victim. Even though they will tell you there's no way to know if a check is fraudulent, you are the perpetrator not the victim. After you choose to close your account with them, they hold your money for almost a month.
Sep 7th, 2023

Tried calling the Casper office about my closed account no answer. Have a deposit of over $2000 and I cant get my money.
Sep 4th, 2023

Absolutely terrible to work with. We provide representative payee services to individuals receiving SSI and SSDI. Some of our clients use US Bank. We have been trying to get them to update the signer on those accounts and it has been an absolute headache (the other banks we work with have been able to get this done within a week). We took in the information that they asked for and they were supposed to get to work on getting everything set up within the week. It's now been a month with no progress. They don't respond to communication and use the excuse "we are very busy." Without updating the signer info we are unable to serve our individuals efficiently. I would not recommend this bank for businesses.
Aug 31st, 2023