The Waterford at West Bend

My husband passed away on January 1, 2024. He was given the best care. However, since then, I have learned that some of his best caregivers have left due to bad management. I cannot recommend this facility anymore. I hope that the owners look into this matter. My husband is in the Memory Care Unit. I cannot say anything negative about his care. The caregivers have been super and will always let me know if theres a problem. I see the same concern with all the residents, even the difficult ones. My husband is happy and content. 5+++++ stars.
Mar 28th, 2024

My grandma was there for about 6 months. Amber and the other administration staff are very unprofessional. Tattoo's and holy jeans are not appealing in that setting. The food was awful. I walked in the side door to visit and two employees were smoking marijuana on their break. I do not recommend the Waterford of West bend. We are loving it at New Perspective!
Mar 21st, 2024

My mom enjoys the variety of all three meals. Her laundry and housekeeping tasks are done to her liking. Today there was a St Nick stocking for each of the residents and a Scavenger Hunt to get them moving. There are lots of special holiday activities and the staff is like family.
Jan 29th, 2024

I am shocked by the 1 star reviews that I'm reading. We have had completely the opposite sentiments and observations of Waterford's Administration and employees. Amber has far exceeded our expectations in the customer service department! She and Alyssa have worked really hard at making sure that our mom's transition has gone smoothly!! All the nurses and CNAs that we and Mom have encountered have been sincerely caring and super supportive. I haven't learned all of their names yet, but Debbie and Brianna come to mind. Pam, the Activity Director, is always on the scene doing fun activities and mingling with the residents. Our mom recently moved in. Needless to say, after 56 years in her former home, she's not been especially happy with having to move. Pam has been working her magic to bring Mom out of her sadness and participate in "life" again!!! So important for someone with dementia. Even Todd the Maintenance Man has always been available if we needed help with anything including the cable tv, phone, bed etc. I can't say enough about all the wonderful, compassionate people who work as a TEAM at the Waterford! And all of the residents that I've met and encountered seem to be happy and content there too. I truly believe that this is the best community that we could've moved Mom to!!! And believe me, we've looked at a lot of places in the last year to find a great place for her. Thank you to everyone for all of your hard work and dedication! It can be a very difficult and challenging job to take care of elderly folks with dementia or any type of infirmity, but they make it look easy. Thank you, thank you, thank you!!!
Jan 29th, 2024

Nice visit with mom again. Appreciated the kindness and care given to mom considering how short staffed care facilities are these days. It takes exceptional people to provide good care under these stressful times. Thank you!
Dec 4th, 2023