The Homesteader's Store, Inc.

Everyone was responsive and did their best to accommodate us. Excited to use our new Kubota this spring.
Jan 15th, 2024

Piss poor customer service. F-Snowblower repair turned into a huge dramatic ordeal all because they dont listen to their customers and they cant get things right the first time. They will make false promises and then accuse you of lying if you claim they didn't actually fix anything. This has been a trend as I have used their services multiple times, not because I wanted to, but because they are the only choice in this area. No healthy competition....and that's probably the core issue here. They like to belittle you especially if you are young or female. Snowblower was returned, still not fixed, though they keep on claiming that they fixed it. Who runs a business this way? And to think this place is owned by a "devote" Christian. If you can, avoid this business cuz it's been a nightmare every time.
Dec 15th, 2023

Nov 3rd, 2023

I have to say, I have bought many EGO products from Homesteaders Madison and Homesteader Richland Center. I love the customer service and I have not found it to be a problem at all! I feel a part of the family atmosphere they have there. Do I have to wait while staff are talking to other customers, sure! That's not a problem to me! In fact, I see that as a positive. Being busy can also mean that they are great at their job! I would hope that if I was there first, they would help me first. I have been in the store when they have had just a massive of influx of customers. It happens and not everyone can be helped instantly. They always acknowledge me and say, we will be with you shortly, to which I typically respond, no rush. I have also dropped units for repair at both locations and have found that they are done in a very timely manner. They may reach back out to you asking if a part purchase is okay before just doing, and as long as you communicate back to them, they will do it and get it back to you. Sometimes I need to wait on a part, but that is not on Homesteaders, that's on the supply shortage, or the company that sends it. Overall, I love the staff and I love the service I have received here. I think that patience is key and is so different than what we expect at times. Thank you Homesteaders Crew!!
Apr 21st, 2023

Very helpful and honest about every question I had
Sep 26th, 2022