Fillback Ford, Inc. Service

Fillbacks always provides excellent customer service and does a fabulous job with repairs and maintenance! Services: General repairs & maintenance, Auto tire replacement, Oil change
Mar 27th, 2023

Mar 10th, 2023

Rather incredibly disappointed to have been charged an additional $14.59 "Environmental Shop Supplies Charge" added on top of an already excessive $133.88 charge to have them hook up a scanner tool to reprogram my car's key FOB & respective WIN node controlled by the key. . . took 'em a whole week just to get around to the vehicle, in the meanwhile, I was greatly inconvenienced by what took a matter of but just mere minutes and NO shop supplies consumed in the process. . . they don't call 'em "Stealerships" without reason!!! Funny thing that. . . although the dealership commented that they would be reaching out to me, such never happened. . . though they might talk the talk, they don't bother to actually walk the walk. . . their actions, or lack thereof, speak volumes as to what honestly IS their commitment to their customers. . . be aware! Service: Electrical repair
Apr 24th, 2023

I had scheduled an appointment to get the factory door code as the card with the code was not in the manual and nobody knew the code when I purchased the car from my mother. The appointment was to recover the factory code and install a code that I requested, which was on the work order. They also worked in a recall that was needed. I greatly appreciated that. After the work was completed, I paid my bill and left. Later that day I tried to unlock the door with my code, and it didn't work. I tried the factory code and it worked. Not happy that my code that I requested and was on the work order didn't work. I'm not sure if I can trust the service department with my vehicle anymore. I might have to go somewhere else now. Service: General repairs & maintenance
Mar 21st, 2023

We were not happy with our tires. We had 2 tires put on the front of our car. When we left about 3 miles down the road the light came on to say the tire pressure was low on the front driver side. We carry a tire guage in the car so we pulled over and checked it. It was 27lbs. And the other new tire was at 42 lbs. We turned around and went back to Fillback. The valve core was bad on the driver side tire. Don't they test that before letting a car leave? And why 42lbs? That's way too much. Also why didn't they suggest an alignment? We bought 4 new tires at Fillback in Oct 2020 and they only lasted 2 years. We don't believe that the alignment that was done at that time was done right. Seems like your technicians don't care about their work so we will not be coming back to Fillback. We've come there over 6 years but not any more. Service: Auto tire replacement
Mar 21st, 2023