Chamber of Commerce

      SSM Health at Home

      ( 5 Reviews )

      SSM Health at Home
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      Hours

      Sunday:
      Closed
      Monday:
      9:00 AM - 4:00 AM
      Tuesday:
      9:00 AM - 4:00 AM
      Wednesday:
      9:00 AM - 4:00 AM
      Thursday:
      9:00 AM - 4:00 AM
      Friday:
      9:00 AM - 4:00 AM
      Saturday:
      Closed
      CALL DIRECTIONS WEBSITE REVIEWS

      Chamber Rating

      Verified Member
      1.8 - (5 reviews)
      1
      0
      0
      0
      4
      Read Our 5 Reviews

      Chamber Rating

      Verified Member
      1.8 - (5 reviews)
      1
      0
      0
      0
      4
      › ‹
      • Tim Weinke

        The whole ssm health cpap system is ridiculous. I have call three different numbers and have not received a call back from any of them. I did get through on one number and the customer service rep told me I had to go to a ssm health at home store to get refitted for headgear. I have gotten the same headgear for 20 years and never had to get fitted. The headgear i get is adjustable with straps and doesn't need to be fitted.
        Jan 13th, 2024

      • Paula Ahlers

        Been waiting over a month and they send the wrong mask. Then dont replace to be corrected!
        May 7th, 2023

      • Shannon Shelton-Ganser

        Customer service is poor: they send the wrong part numbers and will not allow returns.
        Apr 5th, 2023

      • Toasted Ghostie

        I've had a wonderful experience with SSM Health at Home. The nurses have been extremely kind, personable, friendly, professional, and knowledgeable. They've also really put in a lot of effort to work with me on my different sleep schedule due to chronic fatigue, pain, and more. The one time I had an issue, the manager called personally and it was promptly taken care of. They also make sure to adhere to Covid protocol every visit. I have weekly nursing visits, and I'd most definitely recommend SSM Health at Home here in Reedsburg.
        May 17th, 2021

      • John D. Bell

        ZERO STARS. I will no longer be doing business with this company and will actively recommend to all I know to avoid ssm like the plague. 7+ years Ive ordered my cpap supplies and they never asked for any kind of copay nor had I received any billing, then suddenly 2 collections(from one and two years ago apparently) go on my credit report now from ssm health at home saying I owe? They claim they sent letters out but Ive yet to receive any, then when I call to order supplies youd think they would say that I have a balance and let me pay what they are now calling my copay then and there but no. According to the billing department, shes worked there for fourteen years and thats not how its done. Now I cant order needed medical supplies because I have to pay them for something that they never asked me to pay after Medicare and Medicaid paid it? Is this balance billing? Isnt that illegal? Either way, dont trust a company that cant get their own billing in order and try to talk down to their customers. ZERO STARS
        Jan 4th, 2023

      Read Our 5 Reviews

      About
      SSM Health at Home

      SSM Health at Home offers a full range of medical equipment and supplies. Whether you’re recovering from surgery or learning to live with a chronic condition, our team of knowledgeable home medical equipment specialists is available to help with product selection to support your safety and independence. We provide a wide range of medical equipment, home safety products, aids for daily living, home oxygen service, CPAP/BiPAP equipment and supplies, and much more.

      Contact Info

      Images

      Questions & Answers

      Q What is the phone number for SSM Health at Home?

      A The phone number for SSM Health at Home is: (800) 924-2273.

      Q Where is SSM Health at Home located?

      A SSM Health at Home is located at 164 Second St., Suite B, Reedsburg, Wisconsin 53959

      Q What is the internet address for SSM Health at Home?

      A The website (URL) for SSM Health at Home is: https://www.ssmhealth.com/locations/location-details/health-at-home-reedsburg?y_source=1_MTAzNDk4ODA0Ni01NDUtbG9jYXRpb24ud2Vic2l0ZQ%3D%3D

      Q What days are SSM Health at Home open?

      A SSM Health at Home is open:
      Sunday: Closed
      Monday: 9:00 AM - 4:00 AM
      Tuesday: 9:00 AM - 4:00 AM
      Wednesday: 9:00 AM - 4:00 AM
      Thursday: 9:00 AM - 4:00 AM
      Friday: 9:00 AM - 4:00 AM
      Saturday: Closed

      Q How is SSM Health at Home rated?

      A SSM Health at Home has a 1.8 Star Rating from 5 reviewers.

      Hours

      Sunday:
      Closed
      Monday:
      9:00 AM - 4:00 AM
      Tuesday:
      9:00 AM - 4:00 AM
      Wednesday:
      9:00 AM - 4:00 AM
      Thursday:
      9:00 AM - 4:00 AM
      Friday:
      9:00 AM - 4:00 AM
      Saturday:
      Closed

      Ratings and Reviews
      SSM Health at Home

      Overall Rating

      Overall Rating
      ( 5 Reviews )
      1
      0
      0
      0
      4
      Write a Review

      Tim Weinke on Google

      image The whole ssm health cpap system is ridiculous. I have call three different numbers and have not received a call back from any of them. I did get through on one number and the customer service rep told me I had to go to a ssm health at home store to get refitted for headgear. I have gotten the same headgear for 20 years and never had to get fitted. The headgear i get is adjustable with straps and doesn't need to be fitted.

      Paula Ahlers on Google

      image Been waiting over a month and they send the wrong mask. Then dont replace to be corrected!

      Business Response on Google May 25th, 2023
      We are sorry you had a poor experience. Your feedback is important to us at SSM Health at Home. We have shared your input with the appropriate team and they will reach out to ensure a better future experience.

      Shannon Shelton-Ganser on Google

      image Customer service is poor: they send the wrong part numbers and will not allow returns.

      Toasted Ghostie on Google

      image I've had a wonderful experience with SSM Health at Home. The nurses have been extremely kind, personable, friendly, professional, and knowledgeable. They've also really put in a lot of effort to work with me on my different sleep schedule due to chronic fatigue, pain, and more. The one time I had an issue, the manager called personally and it was promptly taken care of. They also make sure to adhere to Covid protocol every visit. I have weekly nursing visits, and I'd most definitely recommend SSM Health at Home here in Reedsburg.

      John D. Bell on Google

      image ZERO STARS. I will no longer be doing business with this company and will actively recommend to all I know to avoid ssm like the plague. 7+ years Ive ordered my cpap supplies and they never asked for any kind of copay nor had I received any billing, then suddenly 2 collections(from one and two years ago apparently) go on my credit report now from ssm health at home saying I owe? They claim they sent letters out but Ive yet to receive any, then when I call to order supplies youd think they would say that I have a balance and let me pay what they are now calling my copay then and there but no. According to the billing department, shes worked there for fourteen years and thats not how its done. Now I cant order needed medical supplies because I have to pay them for something that they never asked me to pay after Medicare and Medicaid paid it? Is this balance billing? Isnt that illegal? Either way, dont trust a company that cant get their own billing in order and try to talk down to their customers. ZERO STARS

      Overall Rating

      Overall Rating
      ( 5 Reviews )
      1
      0
      0
      0
      4

      Write a Review

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