Auto Parts and Battery Mart Formerly Gordon Auto Parts & Battery Mart

I had a issue with a dead battery under warranty and the clerk Dino gave me a real hard time saying I did not buy the battery there. Plus he said it was dirty, Well I don’t store my batteries in my living room. Tony, the owner was very helpful and exchanged the Battery which was under warranty. Tony took the battery I brought in and wanted to charge it after checking it with his meter which showed 0 volts. I said well it showed 6 V on my meter I will go get my meter in my jeep and show you and he went into another room so when I came back with my meter and walked into the room looking for him, you know the clerk Dino, screamed at me like he was talking to a little child and asked me what am I doing you can’t walk around in here like you’re in Walmart you can’t go back there where do you think you are an on and on and on, totally, totally rude so I went to Tony’s desk and showed him my meter and we both walked back and checked my battery with my meter and it showed 6 V so he gave me the new battery and I was ready to leave but I wanted once more to talk to Dino and see if his thoughts have changed about the reason he did not want to warrantee my battery because he said they did not sell that Name but I called their supplier and They said, yes sometimes we send that battery, a Ameristsart in place of The Northern they usually send. He was not aware of that and said that I did not get the battery there so I left and went back to my home which was in another town but I patronize this business because I have done it for 40 years. But my point is, Dino needs some education in customer service, And not be screaming at customers like they are a little child and there was no signs anywhere saying not to go through this door opening. Satisfied now, thanks again, Tony. D.
Aug 12th, 2020

To expensive on there batteries ! !
Apr 3rd, 2020

Great,? Max went out of his way to get a part for me.
Oct 20th, 2019

Oct 13th, 2019

Sep 25th, 2019