DHL Express ServicePoint
-
305 E. Mahn Ct.
, Ste 400
Oak Creek, Wisconsin 53154 - (800) 225-5345
- Website
Hours
Chamber Rating
-
patti robb
My package was delivered yesterday but not to me. I wonder where it is
Feb 14th, 2024 -
Sadie Gunnink
Andrew went above and beyond for making an international shipment easy. He explained everything and provided clear, concise directions. Extremely professional and kind to us, and everyone who came in the door. Overall made our shipping process seamless, quick and easy. First time customers, drove over an hour and was worth the trip. 5-star for your fantastic customer service and support- thank you, Andrew!
Feb 9th, 2024 -
Elizabeth hartzler
Andrew was extremely helpful with my shipment to China. I doubt it would have made it to its destination without him
Feb 3rd, 2024 -
Beth S
Since the DHL drivers originate from Oak Creek, I will post this here. What an awful company. I am having major issues with a driver who is supposed to pick up a DHL package for return. The package was scheduled to be picked up on Tuesday Jan 16th 2024 between 4:15 and 6:15pm CST. The driver showed up at 2:47pm, almost an hour and a half earlier than the scheduled time frame! No one was home at that point in time. I called DHL to inform them of the situation and the customer service agent I spoke to put in a request for the driver to come back before 5pm. The driver never showed. So I rescheduled the pick up for Thursday 1/18/2024 between 4pm and 6pm. Well, the driver shows up TODAY Wednesday 1/17/24 at 3:02pm. My husband, who was not home, spoke to the DHL driver via our Ring doorbell. The driver says he comes when he is in the area, and that he basically refuses to come during the scheduled time because they are "understaffed". (What does that have to do with honoring a timeframe??) He also said we should leave the package outside on the door step. This is an expensive package, I am not just going to leave it on my doorstep. My husband asked the driver if he could come back at the scheduled time of 4pm on Thursday, and he flat out said he won't and said we will have to take it to Oak Creek to drop it off!!! That is 40 minutes from our house!!! SO WHAT GOOD IS SCHEDULING A PICK UP WINDOW IF THE DRIVER REFUSES TO COME DURING THE SCHEDULED TIMEFRAME???? This driver should lose his job. I have filed a complaint against the driver, I have everything he said on Ring video and have sent the video to DHL so they can see what an insubordinate employee they have. I will never use this company again and will not order from any merchants who use DHL to ship.
Jan 19th, 2024 -
Glynis Kimbrough
Horrible Delivery Service! I will never order anything from a company that uses this company as a delivery service. Incompetent staff from the drivers to the customer service staff. No managers on duty to deal with the incompetent staff, drivers. -10
Jan 18th, 2024
About
DHL Express ServicePoint
From Alaska to Argentina, DHL Express offers conveniently located DHL Service Points, making international shipping simple and cost-effective for businesses and consumers. Each location is professionally-staffed by international experts, offering a variety of day and time-definite international services for shipping documents and packages to more than 220 countries and territories across the globe.
Payment Methods
- AMERICANEXPRESS
- APPLEPAY
- CHECK
- DISCOVER
- MASTERCARD
- VISA
Questions & Answers
Q What is the phone number for DHL Express ServicePoint?
A The phone number for DHL Express ServicePoint is: (800) 225-5345.
Q Where is DHL Express ServicePoint located?
A DHL Express ServicePoint is located at 305 E. Mahn Ct., Ste 400, Oak Creek, Wisconsin 53154
Q What is the internet address for DHL Express ServicePoint?
A The website (URL) for DHL Express ServicePoint is: https://locations.us.express.dhl.com/wi/oak-creek/305-e.-mahn-ct.?y_source=1_ODQyNzQxMS01NDUtbG9jYXRpb24ud2Vic2l0ZQ%3D%3D
Q What days are DHL Express ServicePoint open?
A DHL Express ServicePoint is open:
Saturday: Closed
Sunday: Closed
Monday: 8:00 AM - 7:30 PM
Tuesday: 8:00 AM - 7:30 PM
Wednesday: 8:00 AM - 7:30 PM
Thursday: 8:00 AM - 7:30 PM
Friday: 8:00 AM - 7:30 PM
Q How is DHL Express ServicePoint rated?
A DHL Express ServicePoint has a 2.8 Star Rating from 116 reviewers.
Hours
Ratings and Reviews
DHL Express ServicePoint
Overall Rating
Overall Rating
( 116 Reviews )patti robb on Google
My package was delivered yesterday but not to me. I wonder where it is
Sadie Gunnink on Google
Andrew went above and beyond for making an international shipment easy. He explained everything and provided clear, concise directions. Extremely professional and kind to us, and everyone who came in the door. Overall made our shipping process seamless, quick and easy. First time customers, drove over an hour and was worth the trip. 5-star for your fantastic customer service and support- thank you, Andrew!
Elizabeth hartzler on Google
Andrew was extremely helpful with my shipment to China. I doubt it would have made it to its destination without him
Beth S on Google
Since the DHL drivers originate from Oak Creek, I will post this here. What an awful company. I am having major issues with a driver who is supposed to pick up a DHL package for return. The package was scheduled to be picked up on Tuesday Jan 16th 2024 between 4:15 and 6:15pm CST. The driver showed up at 2:47pm, almost an hour and a half earlier than the scheduled time frame! No one was home at that point in time.
I called DHL to inform them of the situation and the customer service agent I spoke to put in a request for the driver to come back before 5pm. The driver never showed. So I rescheduled the pick up for Thursday 1/18/2024 between 4pm and 6pm. Well, the driver shows up TODAY Wednesday 1/17/24 at 3:02pm. My husband, who was not home, spoke to the DHL driver via our Ring doorbell. The driver says he comes when he is in the area, and that he basically refuses to come during the scheduled time because they are "understaffed". (What does that have to do with honoring a timeframe??) He also said we should leave the package outside on the door step. This is an expensive package, I am not just going to leave it on my doorstep. My husband asked the driver if he could come back at the scheduled time of 4pm on Thursday, and he flat out said he won't and said we will have to take it to Oak Creek to drop it off!!! That is 40 minutes from our house!!! SO WHAT GOOD IS SCHEDULING A PICK UP WINDOW IF THE DRIVER REFUSES TO COME DURING THE SCHEDULED TIMEFRAME???? This driver should lose his job. I have filed a complaint against the driver, I have everything he said on Ring video and have sent the video to DHL so they can see what an insubordinate employee they have. I will never use this company again and will not order from any merchants who use DHL to ship.
Glynis Kimbrough on Google
Horrible Delivery Service! I will never order anything from a company that uses this company as a delivery service. Incompetent staff from the drivers to the customer service staff. No managers on duty to deal with the incompetent staff, drivers.
-10
Overall Rating
Overall Rating
( 116 Reviews )Write a Review
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