Zaffiro's Pizzeria - Ridge

We were a group of 13. I went in ahead of time to check if they had availability for that evening and was advised that group bookings over 8 typically require 24h advance notice. However, Dane checked and confirmed they'd be able to accommodate us exceptionally. The first part of our party arrived, and we were asked what we'd like to drink before I'd actually managed to sit down. Our waiter also made sure to point out that group bookings need to be made 24h in advance. The food was generally very good and we didn't wait long for it to come out. There was only one other table who finished their meal as we started ours. Our waiter checked on us regularly but only to try and upsell, leaving empty plates and water pitchers on the table each time. The neighbouring table lay full of plates and glasses for nearly 30 minutes after the other guests departed. We ordered a tiramisu for 3 children to share which bizarrely took over 15 minutes to prepare and it was miniscule given the price. Still the only table in the restaurant and the manager, Ryan(?) came over to remind us (again!) that his team had gone out of their way to accommodate us tonight despite he fact that we were a large group and that they typically require at least 24h advance notice. At this point it was laughable how far removed the FOH team was from service standards and we only wished we 1) would have gone somewhere else or 2) had revoked the tip we'd paid. They need to dramatically improve the front-of-house training, starting with management all the way down. In absence of that, I would advise to avoid and head to one of the many other nearby restaurants.
Apr 6th, 2024

Mar 25th, 2024

Pizza was so .
Mar 9th, 2024

Overall, it's a good restaurant, but to be honestly I'm not a fan of the pizza it's good, and the staff is friendly but not a fan
Mar 7th, 2024

So its kind of a cool place, but it took forever for the food. Our fries were cold. Server could have checked back a few more times since our drinks were empty more than they were full. Really disappointed. It wasnt busy at all, maybe 6 tables with people at them. I do not recommend.
Feb 2nd, 2024