The Window Store Inc

AJ Vermiglio _{on Google}

Mar 25th, 2024

Wildly rude salesman Scott. Would have done business with them if it wasnt for the call he made to me. Hard pass.

Amanda _{on Google}

Mar 20th, 2024

A sales man came to my door and I spoke with him for a few minutes, he handed me a pamphlet and left. Then he came back the same day 3 ADDITIONAL times. I didnt answer but saw on my cameras that he hung around on my porch for several minutes. Very unsettling considering he asked me earlier if I was the only one who lived there.

Kathy Robinson _{on Google}

Mar 9th, 2024

We scheduled an appointment with The Reface Experts, a division of The Windows Store at a home show in February 2024 at the Wisconsin NARI Home Improvement Show, scheduled for the first week of March. Two days prior to that in-home appointment, I received a call from a Minnesota area code to confirm the appointment.
At that time, the caller said that we should reserve up to 2 hours for the appointment and asked if my husband would also be present. When I said that my husband would not be available for this appointment, the caller explained that the company owner's policy is that both the husband and wife must be present and that the appointment would not be conducted without both of us there. The caller was very quick to simply cancel the appointment when I said my husband would not be there.
We have had several other cabinet improvement firms out for estimates in recent days. None of them took 2 hours and none of them had the requirement that both husband and wife must be present in order to provide an estimate. We will be working with one of them.

John Russo _{on Google}

Mar 6th, 2024

Excellent company to work with from start to finish, great communication and scheduling to quality workmanship. I would use them for all my home remodeling projects.

Steve Truss _{on Google}

Mar 4th, 2024

Start to finish, this was nothing but a great experience. Communication between the sales rep and the customer service reps who made all the arrangements was excellent, and they all seemed genuinely interested in ensuring we were well taken care of. Unlike some other companies that only wanted to deal with "the man of the house", TWS was almost insistent that all parties involved be available for all the decision making, which my better-half really appreciated. In the end we could have saved a few bucks going with a couple of different quotes we got, but the level of service we got from TWS was unmatched by leaps and bounds, and their offerings were as good and in most cases better than the others we looked at.
As for the install of the new roof, the crew assigned to us were on time and worked their tails off! They were careful to keep the site as clean as one could expect for a full tear off, and in the end you would never even know they were here. They did a fantastic job and the end result looks great! We had big thunderstorms pass through just 2 days later that involved very high winds and hail. Imagine our fear thinking our new roof was going to get damaged/blown off/etc just days after it was put on...but it held up just fine...no blown shingles and no leaks.
The supervisor on the job even went as far as to provide some additional services to an area of the house that he noticed was being destroyed by our local woodpeckers. For a reasonable additional price he cladded the area with aluminum that matched the color of the existing wood and it turned out fantastic...but best of all no more yearly patching of the damage!!
I should point out that we were offered some promotional pricing for this job in exchange for an unbiased review and a few other small caveats. This review has not been swayed by that promotion...I am honestly extremely happy with this job and will recommended TWS to anyone looking for a new roof. Don't let their name fool you, these guys aren't just window people...they know their roofs and offer very good products and have the experience to do the job right. If you are on the fence, hopefully this review can persuade you to choose TWS, you won't regret it!!