Winnebago Community Credit Union

Brian Wieland _{on Google}

Nov 14th, 2023

Thanks Kurt for working with us on our loans. You are awesome to work with. I have been a member for over 20 years and I will never leave. The staff has always been great.

Ainsley Smith _{on Google}

Jan 31st, 2024

This establishment is why many people hide their money under their mattress instead of putting in a bank. I had an account that was set up for me when I was a child, with 60 dollars of savings in it. I opened my mail today, and I was charged "inactivity fees" that amounted to 30 dollars. I called the number, and they told me that it was my fault for not keeping an eye on my account, and that I should have been checking it. Checking for what? To see if they were stealing my money? I was never informed of an inactivity fee, as it appears to be a new policy. I did not know about this policy until my account was left with 20 something dollars. The woman on the phone told me she would call me back (never did) and so I called again. After waiting on hold for over 10 minutes, she told me that she was unable to refund my stolen money, but could mail me a check with my remaining 20 dollars and some change. Thanks alot! She told me her supervisor (who never even bother to speak to me personally) would agree to oh so graciously give me back 15 of the 30 dollars taken out of my account. People are supposed to be able to trust a credit union with their money, and not have to periodically check to see if their money is going missing. How can people teach their kids to save money when half of it ends up being taken away? I'm so incredibly disappointed. I called everyone I know who uses this bank, and warned them to check their balance... low and behold, money is missing everywhere with no explanation. I would feel better keeping my life savings in an unlocked box on my front porch than with this credit union. Do NOT give these people access to your finances! You will end up with half your account missing.

YP Schwartzy _{on Google}

Jul 8th, 2023

I was on vacation out of state and lost one of my credit cards. I called the bank because my card was found and was charged $455.00 and pinged my checking account 3 times and incurred NSF fees. The manager Kurt is by far the most unprofessional Manager in any business Ive ever dealt with. He treated me like I was some piece of garbage. I simply asked him to stop further ACH attempts with that card out of my checking account. He said to me This is not our problem Well I called his boss and it was taken care of. Chris was very professional and helped me greatly. I was refunded the NSF fees and flagged that card from ever attempting to hit my account in the future. This is the exact thing I asked Kurt to do but his Egotistical Attitude had to disrespect me as s member. Ive only been banking at this place for a few months but my experience with Kurt in Neenah was absolutely terrible. My brother and mother also bank here and lets just say we are now looking for a new place to do our banking because of this. He made me feel like my bank didnt have my back and will lose my business because of it.