Jewell Homes Inc

Horrible experience from beginning to end. Service: Luxury home building
Feb 29th, 2024

We cannot begin to say how pleased we were with every step of our building experience with Jewell. Their concept of "everything is included" and "only building quality" was exactly what we were looking for and got. Each person on the Jewell team was professional, knowledgable and accommodating in every situation that came up. The system they have in place for keeping up communications with us was excellent; our questions were addressed immediately, explained clearly and they were always flexible in working with us. Most importantly we love the quality of the finishes and the beautiful home that they built for us. I will highly recommend them to anyone who is in the market to build.
Feb 12th, 2024

Great Company and great craftsmanship. Communication was always on point. And we enjoyed the walk through of the spec home.
Jan 13th, 2024

Jewell Homes provided us with an excellent building experience! They were extremely professional, responsive and flexible throughout all aspects of our build. I would highly recommend them to anyone in the market to build a home.
Jan 10th, 2024

My wife and I recently completed a new home build with Jewell Homes. We would NOT recommend working with Jewell Homes for new construction. The red flags started from our very first design meeting (after signing a contract), we showed up to meet the designer and project manager and they had the wrong floor plan on the screen and seemed completely unprepared. This should have been an indicator of how our project would be run, as other documents we provided (such as HOA design requirements) were also missing from the initial design and proposal. Furthermore, we came to find out that Jewell hired an unlicensed geotechnical engineer to perform soil testing on our lot, producing an inaccurate soils report that resulted in change orders of almost $10,000 less than a week into our build, of which Jewell denied responsibility. Over the course of our project, we had three different project managers because the one we were working with was either fired or quit. Each time there was a project handoff, the lack of communication became apparent as things got missed that had been communicated to the previous project manager. Luckily my wife and I are both in the construction industry so we were able to stay on top of things, despite little to no communication from our project managers. The whole process left us feeling that nobody from the builder was paying attention to our build. Also, dont be fooled by the accurate no surprises pricing that supposedly includes accurate site improvement allowances. In the last two months of our build we were hit with a nearly $12,000 change order for our well. Quick research on the DNR website shows that everyone in our neighborhood has wells that are 250 feet deep (or more) but Jewell only accounted for a 100 foot well in their bid because that's their standard bid. We also ended up over-paying for rough grading allowance, as well as several other categories that were sold to us as all-inclusive, accurate allowances. Oh, and good luck getting Jewell to come back to fix anything after closing. It took over 16 months after closing on the house to get punch list items and significant warranty claims addressed. Our roof/fireplace leaked since install and the stone on the front of the house was falling off, and during that time period our emails and phone calls had been blown off. Building a new home is supposed to be an enjoyable experience but at every opportunity, John Jewell and Jewell Homes have failed to live up to their mission statement of enhancing the lives of every family they meet. Services: Custom home design, Home building
Oct 5th, 2023