Chamber of Commerce

      Floor & Decor

      ( 109 Reviews )

      Floor & Decor
      Listing Incorrect?
      Listing Incorrect?

      Hours

      Wednesday:
      N/A
      Thursday:
      N/A
      Friday:
      N/A
      Saturday:
      N/A
      Sunday:
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      Monday:
      N/A
      Tuesday:
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      Chamber Rating

      Verified Member
      4.6 - (109 reviews)
      90
      9
      3
      3
      4
      Read Our 109 Reviews

      Chamber Rating

      Verified Member
      4.6 - (109 reviews)
      90
      9
      3
      3
      4
      › ‹
      • Amy Nelson

        Zach was great to work with! I had a box of leftover hardwood flooring from my last project that was more than 90 days old. I was worried based on other reviews that they might not accept the return but they did (for store credit)! Employees were all very friendly - we were asked multiple times if we needed help finding anything. Very pleasant experience!
        Jan 1st, 2024

      • Steven Stanford

        The warehouse did a great job loading my order. They made sure to strap the pallet and use corners to protect the load. The forklift operator was extremely careful and attentive when loading the pallet.
        Dec 10th, 2023

      • Kaela Ryan

        Ive been in this store probably about 10 times to purchase materials for a bathroom renovation. Ive bought transitional trim, waterproofing, tiles, counter top, grout, silicone, etc. Im very happy with all my purchases. The staff is always extremely friendly and helpful especially if youre a DIYer.
        Dec 8th, 2023

      • Rival Designs (LocNess)

        Ive been a pro customer for a little over a year now after switching my business from another tile shop. Absolutely great customer service until recently. My MK 101 belt driven tile saw died and I was in the market for a replacement. I had some concerns about a non belt drive saw and was informed by the pro team that the new saws are very good and quiet. I do like to look for bargains if Im buying any piece of equipment so I picked up a Delta Cruzer for $800. Long story short after just a few cuts in a clients homes the home owner complained about the loud noise, even with me being across the house in a garage they could hear it. I never had a saw so loud! A majority of my clients are very well off and it was embarrassing. I took the saw back to the store hoping they would take it back. It would only make sense since I need a saw to keep buying tile. I would have exchanged and paid more for a belt drive but they dont offer it. After talking to corporate, they advised me they cannot make the individual store take it back, however it would have been the wise choice to just accept it back to keep my business. The manager instead choose to loose all my future business. Not the way to treat a business owner. I will be sure to tell all my future and past clients as well as other contractors to not show at Floor and Decor again.
        Nov 25th, 2023

      • Santa Schultz


        Nov 15th, 2023

      Read Our 109 Reviews

      About
      Floor & Decor

      Floor & Decor is a hard surface flooring store with an incredible selection and everyday low prices. You will find a wide range of quality, in-stock flooring, and installation products to fit any of your project needs. Beautiful tile, gorgeous wood, and elegant stone are among the amazing products available. We buy direct from the source worldwide, which means you’ll get exactly what you need at everyday low prices. We offer free design services, and for professionals, we have a dedicated PRO services team.

      Contact Info

      Questions & Answers

      Q What is the phone number for Floor & Decor?

      A The phone number for Floor & Decor is: (608) 888-5901.

      Q Where is Floor & Decor located?

      A Floor & Decor is located at 2101 W Broadway, Monona, WI 53713

      Q What is the internet address for Floor & Decor?

      A The website (URL) for Floor & Decor is: https://www.flooranddecor.com/store?StoreID=270

      Q What days are Floor & Decor open?

      A Floor & Decor is open:
      Wednesday: N/A
      Thursday: N/A
      Friday: N/A
      Saturday: N/A
      Sunday: N/A
      Monday: N/A
      Tuesday: N/A

      Q How is Floor & Decor rated?

      A Floor & Decor has a 4.6 Star Rating from 109 reviewers.

      Hours

      Wednesday:
      N/A
      Thursday:
      N/A
      Friday:
      N/A
      Saturday:
      N/A
      Sunday:
      N/A
      Monday:
      N/A
      Tuesday:
      N/A

      Ratings and Reviews
      Floor & Decor

      Overall Rating

      Overall Rating
      ( 109 Reviews )
      90
      9
      3
      3
      4
      Write a Review

      Amy Nelson on Google

      image Zach was great to work with! I had a box of leftover hardwood flooring from my last project that was more than 90 days old. I was worried based on other reviews that they might not accept the return but they did (for store credit)! Employees were all very friendly - we were asked multiple times if we needed help finding anything. Very pleasant experience!

      Business Response on Google Jan 1st, 2024
      Thank you so much for your kind remarks, Amy. Our associates strive to provide you with the best shopping experience possible, and we're glad your visit reflected this. We'll ensure that your compliments are shared with the store's Chief Executive Merchant so that Zach is recognized for his above-and-beyond customer service. Have a great day!

      Steven Stanford on Google

      image The warehouse did a great job loading my order. They made sure to strap the pallet and use corners to protect the load. The forklift operator was extremely careful and attentive when loading the pallet.

      Business Response on Google Dec 8th, 2023
      Thank you so much for your kind remarks, Steven. Our associates strive to provide you with the best shopping experience possible. We appreciate you taking the time to share your experience with us. Have a great day!

      Kaela Ryan on Google

      image Ive been in this store probably about 10 times to purchase materials for a bathroom renovation. Ive bought transitional trim, waterproofing, tiles, counter top, grout, silicone, etc. Im very happy with all my purchases. The staff is always extremely friendly and helpful especially if youre a DIYer.

      Business Response on Google Dec 9th, 2023
      Hello Kaela, thank you for your feedback. We're happy to hear you enjoyed our broad selection at everyday low prices and that our staff provided you with exceptional customer service. We look forward to seeing you in the future, have a great rest of your day!

      Rival Designs (LocNess) on Google

      image Ive been a pro customer for a little over a year now after switching my business from another tile shop. Absolutely great customer service until recently. My MK 101 belt driven tile saw died and I was in the market for a replacement. I had some concerns about a non belt drive saw and was informed by the pro team that the new saws are very good and quiet. I do like to look for bargains if Im buying any piece of equipment so I picked up a Delta Cruzer for $800. Long story short after just a few cuts in a clients homes the home owner complained about the loud noise, even with me being across the house in a garage they could hear it. I never had a saw so loud! A majority of my clients are very well off and it was embarrassing. I took the saw back to the store hoping they would take it back. It would only make sense since I need a saw to keep buying tile. I would have exchanged and paid more for a belt drive but they dont offer it. After talking to corporate, they advised me they cannot make the individual store take it back, however it would have been the wise choice to just accept it back to keep my business. The manager instead choose to loose all my future business. Not the way to treat a business owner. I will be sure to tell all my future and past clients as well as other contractors to not show at Floor and Decor again.

      Business Response on Google Nov 22nd, 2023
      Hello, thank you for your feedback. We're sorry to hear that you're not pleased with your customer experience. While we understand that sometimes our products may not be the best fit for you, and you may need to return them, it must fall within the constraints of our return policy. You may dispute the return decision by contacting TRE at 1-855-836-4393 (Monday - Friday, 8am-5pm PST) or by writing to The Retail Equation at P.O. Box 51373, Irvine, CA 92619-1373. If you have any additional questions or concerns, please feel free to email us at [email protected]. Thank you and enjoy the rest of your day.

      Santa Schultz on Google

      image

      Business Response on Google Nov 23rd, 2023
      We're glad you had a great visit Santa. Thanks for the review!
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      Overall Rating

      Overall Rating
      ( 109 Reviews )
      90
      9
      3
      3
      4

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