T-Mobile Authorized Retailer

Switching from Verizon took 4 h online, on the phone and last 75 min in the store. Phone help spotty, Philippines did not know where to start. US person hung up on store manager when trying to activate two lines on the same phone, succeeded w one. The e sim card one never activated, back to store after nee round if phone calls RoDi helpful. Store? One employee would not even touch the phone, even though instruction were put by remote help in my file. That one last Sat described by manager as tik- tok watching in the restroom, useless, wont even wanting to try or learn. There is a why it is cheaper- unless to ask for maybe one line new phone you will pay in your time and worry numbers ported, e sim never activated. So, people called my primary line and asked why I never answered call that went directly into voicemail.
Mar 21st, 2024

I was having the worst day with T-Mobile customer service and decided to walk into the store! It was around 3pm today and they all greeted me with open arms. It was slower when i was in but they were all super friendly and knowledgeable! Thank you Fresh water way T-Moblie for making my day!
Jan 26th, 2024

Horrible attitude from all employees and staff. Couldnt even greet when walking in. All are worried about 1 customer while theres multiple customers on the sales floor. Didnt want to check if they had a screen protector in stock, immediately said no. Horrible store.
Jan 19th, 2024

Had incredibly poor customer experience here with my father. Initially staff was a bit friendly, but when the person in the back came to help, she was very short and impatient with my father. She raised her voice and even made a few snarky remarks. Eventually, we just left and our issue was handled by T-Mobile customer service over the phone. I have no desire to ever return to this store and be treated like this again.
Oct 27th, 2023

Oct 14th, 2023