McDonald's

Menu screen is broken so in order to access a menu to make your selection(s) you must use the kiosk. No one was able to assist me with how to place an order on kiosk if paying with cash @ the register so after waiting pointlessly for 10min, I was forced to figure it out on my own. I ordered a McDouble sandwich but instead received a smashed hamburger that was not even close to hot or fresh... When I politely brought this to the employees attention, they chose to simply add 1 piece of cheese (should've been 2) & another burger patty to the smashed bun & return it to me instead of giving me the sandwich I paid for. I'm very disappointed in them for this abysmal service because I know they are capable of much better
Apr 10th, 2024

I was highly pleased with cashier/manger today lady with locs who took my order today she was pleasant and provided excellent customer service to me I was having a horrible day she made me feel better
Apr 10th, 2024

Apr 9th, 2024

I ordered my daughter's food, a spicy chicken sandwich and a strawberry smoothie, through the mobile app 10 to 15 minutes before arriving. I pulled up to the drive-thru, and the guy said it would be a 15-minute wait. I said no, I'll take a refund. She said, you have to go back through the App; we don't provide refunds. I asked where on the app. He said hold on.. he took a while to come back to the speaker, but while waiting, I read the FAQ, which clearly stated to return to the store to receive a refund. I pulled around and went in, and a short older man dressed like he was the manager came to the counter. He also was the one on the drive-thru speaker. I showed him what the app said, and he kept saying we don't give refunds; you have to go through the app. I asked how when the app does not provide you contact information to file a claim but only states to go back to the store! So a young lady came from the kitchen back area, who I think was also a manager, and asked for my code; she turned and Said I made that order. Where is it? She told the staff to remake it right away. I asked the staff Are all just going to force me to wait? Eventually, they gave me my food and I love might add while I was standing there. It was older heavyst guy in the kitchen. Who I seen for myself? Put the chicken nuts in the basket, but. I also touched the chicken nuggets to push him back from falling off with his bare hands. I looked at the other customers he says see. This is why I do not eat at restaurants, but yeah, along mcdonald's
Apr 9th, 2024

Apr 7th, 2024